Senior Software Quality Engineer

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.}</span></p></div><p>^{<span style="font-family: helvetica, arial, sans-serif;">We are seeking a Senior Software Quality Engineer to join our SQX team at PolyAI. In this role, you will architect and scale automation frameworks, define quality strategy across pods, and drive AI-augmented testing practices - engineering quality into the product lifecycle rather than gatekeeping at the end.</span>}</p>
<p>^{<span style="font-family: helvetica, arial, sans-serif;">The Senior SQE operates across pods with deep technical mastery, defines strategy, mentors teams, and drives innovation. This role blends Engineering Craft, Quality Strategy &amp; Insights, and Experience-Driven Quality - and requires someone who can influence technical decisions and champion a culture of continuous improvement.</span>}</p>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>^{Key Responsibilities:}</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Engineering Craft Automation &amp; CI/CD}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Architect automation frameworks from scratch and define tooling standards for the organisation}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Evaluate and introduce new automation technologies; build reusable libraries and utilities adopted across teams}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Drive automation coverage targets and ROI measurement}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Architect scalable test infrastructure and environment provisioning}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Champion feature flag-based release strategies with quality controls}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Partner with platform engineering to embed quality into the deployment lifecycle}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Own flaky test detection, quarantine strategies, and test suite reliability - ensuring the automation suite is a trusted signal, not noise}</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>^{Quality Strategy &amp; Insights:}</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Drive innovation in generative test design, predictive defect analysis, and AI powered observability}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Define org-wide quality metrics taxonomy; build exec-facing quality intelligence dashboards using data analysis tools SQL, BI/observability platforms)}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Architect observability pipelines and anomaly detection}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Establish feedback loops between production user data and quality engineering}</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>^{Testing &amp; Experience-Driven Quality:}</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Define the experience quality strategy, ensuring quality is measured by customer outcomes, not just defect counts}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Define quality gates that connect release decisions to real user impact data}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Perform root cause analysis on failures and lead RCA sessions}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Support exploratory, regression, and release testing efforts when needed}</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>^{Required Skills and Qualifications:}</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Bachelor's degree in Computer Science, Engineering, or a related field.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{5+ years of experience in test automation and quality engineering.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong hands-on experience architecting automation frameworks using Playwright, Cypress, or similar.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proficiency in TypeScript or Python}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proficiency in TypeScript and/or Python.Solid experience with CI/CD pipelines (GitHub Actions, ArgoCD, GitOps).}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience with Docker, Kubernetes, and containerised test infrastructure.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong knowledge of API testing Postman, REST Assured, Karate, etc.).}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience defining quality metrics, telemetry, and reporting dashboards.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Proven ability to mentor and guide junior and mid-level engineers.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Deep understanding of QA methodologies, shift-left practices, and the full SDLC.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Hands-on experience with Git and version control best practices.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Strong communication and stakeholder management skills - able to influence without authority and advocate for quality across teams.}</span></li>
</ul>
<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>^{Preferred Qualifications (Nice to Have):}</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Practical experience with AI/ML-based testing tools and strategies (self-healing frameworks, LLM-assisted test generation, predictive defect analysis).}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Experience with AI-powered observability to detect real-time UX drift.}</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><sup>Experience

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