Senior Software Developer

Job ID: ITV/OCT2026/01

Number of positions: 01

Duties and Responsibilities:

• Gather and document functional and technical requirements for ServiceNow implementations.


• Design, configure, customize, and maintain ServiceNow modules such as ITSM, HRSD, and ITOM for enhancements and issue resolution.


• Configure workflows, catalog items, forms, business rules, client scripts, UI policies, and access controls.


• Develop and customize applications using JavaScript, Flow Designer, IntegrationHub, Glide APIs, and Script Includes.


• Implement automation workflows to improve operational efficiency and service delivery.


• Support platform upgrades, patching, and release management.


• Analyze the impact of configuration changes on existing workflows and integrations.


• Support UAT testing by preparing test scenarios and validating system changes.


• Perform root cause analysis and troubleshoot incidents, defects, and integration issues.


• Ensure platform security, role\-based access, and data integrity across modules.

• Strong experience in ServiceNow development and administration.


• Hands\-on experience with ITSM, HRSD, ITOM, or other ServiceNow modules.


• Proficiency in JavaScript, ServiceNow scripting, GlideRecord, GlideAjax, Business Rules, and Client Scripts.


• Experience with Flow Designer and IntegrationHub.


• Ability to translate functional requirements into technical solutions.


• Knowledge of REST/SOAP APIs and third\-party integrations.


• Experience troubleshooting platform performance and configuration issues.


• Understanding of ServiceNow upgrades, update sets, and release management.


• Strong analytical and problem\-solving skills.


• Familiarity with tools like Jira or Azure DevOps

Work Location: Hybrid remote in Egham TW20 8HE

This listing is from Indeed. View original listing ↗