Senior Service Designer

Details
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Reference number

466394

Salary

£63,240 \- £74,317
£70,834 \- £74,317 (London) / £63,240 \- £66,610 (National) Based on capability. The base salary of this grade is £61,620 for London and £56,850 for other locations. Offers made above this will be made up with a specialist pay allowance.
GBP

Job grade

Grade 7### Contract type

Fixed term### Length of employment

2 Years### Business area

GDS \- Digital Centre Design### Type of role

Digital

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time, Compressed hours### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bristol, London, ManchesterAbout the job
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Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services


• harnessing the power of AI for the public good


• strengthening and extending our digital and data public infrastructure


• elevating leadership and investing in talent


• funding for outcomes and procuring for growth and innovation


• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world\-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly\-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest\-priority digital challenges, helping millions of people access services they need

Job description

GDS Local is a specialist unit within the Service Transformation Directorate, working at the point where central government platforms, local services and sector reform meet. We help councils and government partners create the conditions for better, more joined\-up public services by unlocking usable data, accelerating adoption of common components, shaping a more open technology market and building stronger routes for collaboration.

Our work is focused on four connected objectives:

• Creating a shared vision for local government technology, data and the market so councils can make better digital and procurement decisions


• Unlocking usable, shareable data so councils and delivery partners can support people earlier, faster and more effectively


• Making it easier to adopt common products and platforms such as GOV.UK App and One Login, while reducing the risk and cost of reuse


• Building the conditions for collaboration across councils, sector bodies and central government so change can scale across the whole system

Our mission is ambitious and practical: to help make public services simpler, more responsive and more connected for local authority residents, especially those with complex needs. By improving how councils buy technology, share data, adopt trusted platforms and work with government, we are helping create easier lives for residents, better value for money across local government and greater public trust in digital services.

You will design end\-to\-end service journeys that cut across organisational boundaries and channels. In GDS Local, that means shaping how national platforms, local service delivery and market conditions combine into services that work in practice for residents and practitioners, and how GDS Local delivers for our users.

As a Senior Service Designer you'll:

• lead service design work for GDS Local, designing how our offer delivers for GDS and local authority users across one or more priority initiatives (products adoption, market reform, or data innovation)


• map end to end journeys, service blueprints and ecosystems, identifying friction, duplication and opportunities for reuse


• facilitate multidisciplinary teams, working with policy, technology, data, commercial and delivery colleagues, helping teams make clear, testable design decisions


• work with user research and analytics to translate insight into service improvements and strategic recommendations


• develop artefacts and narratives that support decision making by senior stakeholders across central and local government


• support the team to embed good practice and inclusive, accessible design

Person specification

We’re interested in people who can demonstrate:

• experience designing, supporting other designers, and improving end\-to\-end services across multiple organisations or complex stakeholder environments


• strong practice in delivering whole\-of service design, including service mapping, identifying and creating new design patterns and components, highlighting pain points and opportunities for improvement


• significant ability to use qualitative and quantitative data to develop and test design ideas, inform decisions and improve services across the product lifecycle from discovery to live


• ability to clearly communicate complex design concepts and decisions to senior stakeholders and non\-design audiences


• experience facilitating workshops and co design with practitioners, including in politically sensitive or high scrutiny contexts, and the ability to adapt design sessions to ensure you to align diverse perspectives and drive shared outcomes


• experience designing accessible and inclusive services, ensuring your design work meets appropriate accessibility and sustainability standards and advising team members on best practice

Benefits
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There are many benefits of working at GDS, including:

• flexible hybrid working with flexi\-time and the option to work part\-time or condensed hours


• a Civil Service Pension with an average employer contribution of 28\.97%


• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days


• an extra day off for the King’s birthday


• an in\-year bonus scheme to recognise high performance


• career progression and coaching, including a training budget for personal development


• a focus on wellbeing with access to an employee assistance programme


• job satisfaction from making government services easier to use and more inclusive for people across the UK


• advances on pay, including for travel season tickets


• death in service benefits


• cycle to work scheme and facilities


• access to an employee discounts scheme


• 10 learning days per year


• volunteering opportunities (5 special leave days per year)


• access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non\-home based location for 40\-60% of the time over the accounting period.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process \- We only ask for a CV and cover letter of up to 750 words and answer 1 application question. Important tip \- please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above


• a 60 minute video interview. As part of the interview process there will be a presentation task, details around the presentation task will be shared with shortlisted candidates

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

• Please describe a time when you designed or improved an end\-to\-end service across multiple organisations or within a complex stakeholder environment.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and

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