Senior Service Designer

Great services don't happen by accident. They are carefully designed, tested and refined to deliver better outcomes for users and organisations alike. This opportunity will see a Senior Service Designer take a leading role in shaping end-to-end services that connect people, processes and technology in meaningful and measurable ways.

What’s in it for you

• £75,000 basic salary plus £5,000 annual bonus


• Opportunity to influence major transformation programmes


• Work across complex digital, physical and human-centred service environments


• Exposure to senior stakeholders and strategic decision-making


• Join multidisciplinary teams spanning design, technology and business disciplines


• Collaborative culture focused on innovation, creativity and real-world impact

Your responsibilities as Senior Service Designer

• Lead design work across discovery, definition and delivery phases


• Map and analyse ecosystems to identify opportunities for improvement and transformation


• Create future-state concepts, blueprints and customer journeys


• Design services that effectively integrate human and automated interactions


• Facilitate workshops, co-design activities and stakeholder alignment sessions


• Connect service design decisions to measurable user, operational and business outcomes

What we’re looking for in a Senior Service Designer

• Previous experience delivering service design within consultancy, agency or complex operational environments


• Strong expertise in service blueprinting, journey mapping and ecosystem mapping


• Experience translating research and insight into actionable concepts


• Ability to influence senior stakeholders and communicate design rationale effectively


• Experience working within agile, cross-functional delivery teams using modern design tools

This is a hybrid role, working 3-days per week in the office.

If you're a Senior Service Designer who enjoys solving complex challenges and creating meaningful outcomes for users and organisations, we'd love to hear from you.

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