Senior Service Charge Analyst

Senior Service Charge Analyst
Location: London
Salary: £44,000 - £49,000
Full-time | Permanent | Hybrid

About the Role

We’re seeking an experienced and commercially minded Senior Service Charge Analyst to join a growing housing and property organisation delivering high-quality services across residential communities.

This is a senior-level opportunity for someone with deep expertise in service charge management, complex reconciliations, stakeholder engagement, and service charge transformation projects. You’ll play a key role in improving processes, ensuring compliance, and driving best practice across a large and diverse property portfolio.

You’ll work closely with operational teams, finance, development, and senior leadership to ensure service charges are accurate, transparent, recoverable, and customer-focused.

Key Responsibilities

• Lead the accurate calculation, construction, and issuance of estimated and actual service charges across a complex portfolio


• Ensure compliance with all legislative requirements, lease agreements, and regulatory deadlines


• Manage and resolve complex resident queries, disputes, and complaints relating to service charges


• Act as a senior subject matter expert on service charge legislation, policy, and best practice


• Partner with budget holders, operational teams, and managing agents to ensure accurate cost allocation and recovery


• Support service charge transformation initiatives, systems integration projects, and process improvements


• Review and enhance service charge procedures to maximise efficiency and recoverability


• Provide service charge expertise for new developments, including attending design and mobilisation meetings


• Prepare supporting documentation for First Tier Tribunal cases and attend hearings where required


• Analyse data trends and identify opportunities to improve communication, transparency, and resident experience


• Mentor junior analysts and support knowledge sharing across the wider team

We’re looking for someone who combines strong technical knowledge with excellent communication and stakeholder management skills.

Essential Experience

• Significant experience within service charge analysis or service charge accounting


• Strong understanding of residential and/or commercial service charge legislation and compliance


• Experience managing complex schemes and high-volume portfolios


• Proven ability to interpret leases and ensure accurate cost recovery


• Experience handling escalated customer queries and disputes


• Advanced financial and analytical skills


• Strong Excel and systems experience


• Excellent organisational and project management skills

• Housing association or property management experience


• Experience supporting service charge transformation or systems implementation projects


• Knowledge of First Tier Tribunal processes


• Experience mentoring or supporting junior team members

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