Senior Service Advisor

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>About us</strong>: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. </span></p>
<p><span style="font-family: helvetica, arial, sans-serif;">We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.</span></p></div><p></p>
<p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Newcastle Volkswagen</span></strong></p>
<p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Position: Permanent Full time </span></strong></p>
<p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hours:42 hours per week between Monday - Friday 08:00 &amp; 17:30 and Saturday on rota 08:00 to 12:30 </span></strong></p>
<p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Salary: up to £38,000 OTE </span></strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">(including basic of £32,000 plus bonus)</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department?</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a <strong>Senior Service Advisor</strong> you'll take ownership of the full customer journey. You'll have excellent communication skills, demonstrated by arranging MOTs, Services and Repairs via telephone for our Customers. Also, you'll be expected to pay close attention to detail when finalising any paperwork after the Customer's car has left the garage. You'll be in charge of the Service desk at times, supporting the management team in order to continue providing Lookers first class customer service. </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This role will enable you to continue progressing your career at Lookers, as you will benefit from continuous training opportunities through our in-house brand development as well as learning from the Aftersales Manager.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You must have previous experience working in the automotive industry to be considered for this opportunity. Having knowledge or Kerridge / ADP or other automotive systems would be a huge advantage.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must.</span></p>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Key Responsibilities</strong></span></p>
<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Communicating efficiently with all Customers for Service, repair and MOT bookings</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Maintaining accurate customer records, and updating the systems when any bookings have been made</span></li>
<li style="color: black; line-height: normal; margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Supporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk</span></li>
</ul>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Skills &amp; Competencies</strong></span></p>
<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Exceptional <strong>communication skills</strong>, with a customer-first approach</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong <strong>teamworking abilities</strong>, alongside effective <strong>organisation and time management</strong></span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Confidence working in a <strong>fast-paced, target-driven environment</strong></span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Service Advisor experience</strong> gained from a leading automotive dealer is essential. </span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">You’ll be energetic, have a <strong>warm personality</strong> and a real passion for delivering a <strong>first-class customer experience</strong></span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Previous experience using <strong>Kerridge / ADP</strong> would be an advantage, as well as having <strong>knowledge of other essential dealer systems.</strong></span></li>
</ul>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>What We Offer</strong></span></p>
<ul style="margin-top: 0cm; margin-bottom: 0cm;" type="disc">
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Competitive salary</strong> of £32,000 basic, plus Service Bonus of £6,000 (uncapped)</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comprehensive <strong>training and development opportunities</strong>, with room to grow within Lookers</span></li>
<li style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. </span></p>
<p style="margin: 0px;"> </p>
<p></p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>Core Benefits:</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Competitive salaries with structured pay scales and progression as you grow within the business</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Generous annual leave that increases with your length of service</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave</span></li>
<li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Access to Techscheme for discounted techn

This listing is from Greenhouse. View original listing ↗