Senior Sales Operations Analyst

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p>
<p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p>
<p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p>
<p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p>
<p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p>Full-time - Level 4 Analyst</p>
<h2><strong>What You'll Do</strong></h2>
<p>As a Senior Sales Operations Analyst, you will be a key partner to our AMER sales leadership team to help support long-term growth. This role blends hands-on execution with a strategic lens. You will be responsible for maintaining the data and processes the region runs on today, while bringing data-driven recommendations to the table on how we should scale our processes and build the team to support continued growth.</p>
<p><strong>Territory, Quota &amp; Capacity Planning</strong></p>
<ul>
<li>Lead our annual territory carve for AMER, getting into the weeds of the underlying data to ensure accuracy and equitability, and bringing clear, data-driven recommendations on how we should structure territories to drive focus while giving reps a realistic path to hit their targets.</li>
<li>Build capacity models that translate growth targets into recommended headcount, territory coverage, and quota scenarios for leadership to evaluate.</li>
</ul>
<p><strong>Scaling Our Processes</strong></p>
<ul>
<li>Bring data-driven recommendations for how our sales processes need to evolve as the region and company grow, identifying bottlenecks before they slow the business down.</li>
<li>Partner with our Business Systems team to scope and prioritize Salesforce flows and automations.</li>
<li>Continuously evaluate where manual, one-off, or tribal-knowledge processes need to become documented and repeatable.</li>
</ul>
<p><strong>Data &amp; Reporting Infrastructure</strong></p>
<ul>
<li>Design dashboards (Tableau, Looker, Salesforce, Clari) that give leadership real time visibility into performance.</li>
<li>Analyze sales data, KPIs, and trends to surface insights on what is working and what isn’t, and provide recommendations on where leaders should focus their attention.</li>
<li>Partner with Sales Leadership on forecasting cadences and keep forecast data clean, current, and trustworthy.</li>
</ul>
<p><strong>AI-Driven Process Improvement</strong></p>
<ul>
<li>Identify opportunities to use AI tools to automate manual Sales Ops workflows, such as data analysis and process improvement.</li>
<li>Design AI-driven workflows to improve efficiency across the broader sales team.</li>
</ul>
<h2><strong>Who You Are</strong></h2>
<ul>
<li>Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.</li>
<li><strong>4+ years</strong> of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.</li>
<li>Technically savvy, with a solid understanding of how Salesforce flows and automations work and a sense for the art of the possible; you won't be building these yourself, but you'll partner closely with our Business Systems team to scope, prioritize, and validate the right builds.</li>
<li>Hands-on experience with Sales tech stack tools such as <strong>Clay</strong>, ZoomInfo, Clari, Gong, or Fullcast.</li>
<li>Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch.</li>
<li>Comfortable using AI tools to speed up analysis, data cleaning, and reporting, and curious about where AI can remove manual work from Sales Ops processes.</li>
<li>Strong analytical and problem solving skills, with the attention to detail to get into the data and make data driven decisions.</li>
<li>Excellent stakeholder management skills; able to present data and findings to senior sales leaders clearly and concisely, and to build trust quickly.</li>
<li>A creative, solutions oriented thinker who is energized by ambiguous problems that don't have an existing answer.</li>
<li>A proactive self starter who takes initiative without waiting to be asked.</li>
</ul>
<p><br>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $84,000 and $132,000/year, with an expected On Target Earnings (OTE) between $95,000 and $136,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</p>
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<p><strong>WHAT WE OFFER</strong></p>
<p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p>
<p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p>
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching </li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li>
</ul>
<p><strong>ABOUT BRAZE</strong><strong><br></strong><strong><br></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.<br><br>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.<br><br>Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.<br><br>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p>
<p><strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong></p>
<p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p>
<p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <em>you</em>.</p>
<p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you</p>
<p><strong>OUR AI-POWERED BRAZE RECRUITMENT PROCESS</strong></p>
<p>At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. </p>
<p>This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use

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