Senior Revenues & Contracts Officer

10 Month Contract With A Local Authority

Job Purpose

To support the effective contract and performance management of the Revenues Service provider, with a focus on maximising Council Tax and Business Rates collection and maintaining high\-quality service delivery.

The postholder will provide administrative and operational support to the Revenue Manager and Deputy Revenue Manager, ensuring compliance with relevant legislation, monitoring service standards, and supporting the efficient administration of revenues processes.

The role also involves quality assurance of Council Tax refunds, management of discretionary relief processes, stakeholder liaison, and contributing to the continuous improvement of the Revenues Service within a demanding local authority environment.

Key Responsibilities

• Support the contract and performance management of the Revenues Service provider to ensure service standards and collection targets are achieved.


• Maintain up\-to\-date knowledge of legislation and statutory requirements relating to Council Tax and Business Rates.


• Assist with resolving disputes between the Council, service provider, and Council Tax/Business Rates payers.


• Support the management of complaints, Member enquiries, FOIs, ICO enquiries, and Ombudsman enquiries relating to the Revenues Service.


• Undertake quality assurance checks on Council Tax refunds to ensure accuracy and compliance with Service Level Agreements.


• Liaise with internal departments regarding Council Tax and Business Rates account issues and support debt recovery processes.


• Administer and manage the Breathing Space process for Council Tax and Business Rates cases.


• Assess and administer discretionary payment applications including Council Tax S13A requests, Business Rates discretionary relief, and hardship relief applications.


• Liaise with Business Improvement Districts (BIDs), managing payment processes, VAT invoices, and related enquiries.


• Develop and maintain effective working relationships with stakeholders to improve service performance and value for the Council.


• Maintain accurate records and documentation for audit and compliance purposes.


• Ensure compliance with Council policies relating to Equal Opportunities, Health \& Safety, and Data Protection.


• Undertake additional duties of a similar nature as required by the service.

• Minimum of 3 years’ experience within public sector revenues collection.


• Strong knowledge of legislation and case law relating to Council Tax and Business Rates.


• Understanding of contract management within the public sector environment.


• Experience interpreting legislation and litigation relating to Business Rates.


• Experience using MRI Software and NEC DM for Council Tax and/or Business Rates administration.


• Experience representing a local authority in court and understanding court procedures.


• Experience developing and implementing policies, procedures, and legislative changes.


• Strong stakeholder management and relationship\-building skills.


• Ability to manage competing priorities within a fast\-paced local government environment.


• Strong organisational, communication, and problem\-solving skills.


• Commitment to collaborative working and continuous service improvement.

• Location: Fully Remote


• Hours: 35


• Payments: Bi\-weekly

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