Senior Retention Manager (Klaviyo, Email, Lifecycle)

OKTOBER is hiring a Senior Retention Manager to join us. We're one of the fastest growing Shopify Retention Agencies in the space and brands love us.

What you'll do:

• Own results and relationships for 4–5 high\-value Shopify brands (5M\+/year), handling the most complex strategic challenges


• Develop advanced retention strategies and playbooks — writing your own copy and directing creative to make it bang


• Mentor specialists on the team, contribute to process improvements, and represent OKTOBER in complex client negotiations

• 4\+ years hands\-on Klaviyo experience with agency or 8\-figure\+ brand background


• Expert\-level retention strategy and full\-funnel thinking — not just email metrics


• A proven relationship builder who operates with strong business acumen and can mentor those around them

• Competitive base salary \+ performance\-based variable


• Generous paid time off


• Fully remote — work from wherever you do your best work


• Clear growth path, plus access to all tools, data, courses, and coaches you need to succeed


• Direct access to founders of the fastest\-growing eCommerce brands worldwide and real influence on how we operate as we scale

• You're a freelancer or agency owner who wants more stability and a team of experts around you


• You're tired of slow decision\-making and want to actually drive strategy

• You're looking to get away by doing the bare minimum


• You need a lot of hand holding throughout the day

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