Senior Resident Services Assistant - Residential sector

​Senior Resident Services Assistant \- Residential sector
Glasgow
​Up to c.£​27k plus bonus

Working Hours \- Mon \- Fri

Synced is looking for an experienced Senior Resident Services Assistant for our client within the residential property management sector in ​Glasgow.

This role would suit anyone in a similar customer facing role, for example \- Customer Services Advisor, ​Resident Services Advisor, Sales Advisor/Executive, Community Associate, Resident Associate, Resident Services Advisor, Host, Hospitality Reception/Sales Executive, Duty Manager, Supervisor.

We are interested in speaking to candidates with experience in:

• Hotels / Hospitality


• Leisure


• Residential \- PBSA/BTR/Co\-Living


• Co\-Working


• Building Management

In this role you’ll be the heartbeat of our clients site operations, ensuring their residents feel safe, supported and cared for. Whether welcoming a new arrival​s, solving an issue or simply being a reassuring presence, you’ll help create a calm, secure and welcoming atmosphere​.

This is more than just a job, it's about being part of a community, making a difference and ensuring residents feel at home​.

Role Outline:

• Be the go\-to person for resident queries, support and guidance​.


• Assist in overseeing and coordinating a small onsite team.


• Help build a welcoming, inclusive community with your friendly, proactive approach


• Conduct viewings and support booking enquiries when needed


• Manage check\-ins, lockouts and general queries with empathy and efficiency


• Respond to noise complaints and welfare concerns with a calm, professional approach


• Solve problems on the spot, escalating when necessary


• Carry out regular building patrols and safety checks


• Respond quickly and confidently to incidents, alarms, and emergencies


• Keep communal areas clean, tidy, and welcoming


• Tackle light maintenance tasks e.g. changing bulbs or reporting issues


• Log incidents, requests, and updates accurately

Desired Skills \& Experience

• A natural problem\-solver who stays cool under pressure


• A people person with strong communication and listening skills


• Passionate about delivering excellent customer service to a diverse community


• Proactive approach


• Organised, reliable, and able to juggle multiple tasks


• Comfortable using Microsoft Office and general admin systems

Sound like you?

If you’re ready to be a key part of something meaningful​, who loves helping people​, then apply now and join a team that makes a real difference​!

Please note in order to be considered you must be eligible to live and work in the UK.

Synced are acting as an external talent partner

Job Types: Full\-time, Permanent

Pay: Up to £27,000\.00 per year

Ability to commute/relocate:

• Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

• Property Management: 1 year (required)


• Operations management: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

This listing is from Indeed. View original listing ↗