Senior Receptionist

Senior Receptionist / Senior Front Desk Agent

Carlton Hotel Blanchardstown – Dublin 15

Carlton Hotel Blanchardstown is a contemporary four\-star, 155\-bedroom hotel and conference centre located in Tyrrelstown, Dublin 15\. We are committed to delivering exceptional guest service standards across all departments and pride ourselves on professionalism, efficiency and a strong team culture.

We are currently recruiting a Senior Receptionist (Full\-Time, Permanent) to join our Front Office team.

About the Role

As Senior Receptionist, you will support the Reception Manager in the daily operation of the Front Desk, ensuring smooth check\-in and check\-out procedures, excellent guest service delivery and strong team coordination.

This role is suited to an experienced Hotel Receptionist ready to take on additional responsibility within a busy, high\-volume hotel environment.

You will play a key role in maintaining guest satisfaction scores, supporting upselling initiatives and ensuring Front Office standards are consistently achieved.

Key Responsibilities

• Welcome guests professionally and ensure efficient check\-in and check\-out procedures


• Process payments and manage billing through the hotel PMS system


• Handle guest enquiries in person, by phone and via email


• Support reservation queries and manage switchboard operations


• Assist in supervising shifts and supporting junior team members


• Maintain high standards of presentation and front desk organisation


• Liaise closely with Accommodation, Sales, Revenue and F\&B departments


• Support complaint resolution and ensure guest satisfaction


• Complete administrative and reporting duties as required

Essential

• Previous experience as a Hotel Receptionist, Front Desk Agent or Senior Receptionist


• Strong customer service skills within hospitality, hotel or leisure environments


• Excellent verbal and written English


• Strong organisational ability and attention to detail


• Confident using hotel PMS systems (Mews experience highly desirable)


• Ability to remain calm and efficient in a fast\-paced environment


• Flexibility to work early shifts, late shifts, weekends and public holidays

• Experience training or mentoring junior team members


• Experience working in a four\-star or high\-volume hotel


• Proven upselling or guest satisfaction track record

Competitive salary
Career progression opportunities within Front Office
Structured training and development
Uniform provided
Free staff meals while on duty
Free on\-site parking
Supportive and team\-focused working environment

Location: Tyrrelstown, Dublin 15
Job Type: Full\-Time, Permanent

Carlton Hotel Blanchardstown is proud to be an Equal Opportunities Employer and welcomes applications from all backgrounds.

Please note: We are not currently working with recruitment agencies for this position.

INDHP

Job Types: Full\-time, Permanent

Pay: From €14\.15 per hour

Benefits:

• On\-site parking

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

• Do you have a minimum 2 years experience in a similar role?

• Customer service: 1 year (required)

• Ireland (required)

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