Senior PubSec Customer Success Engineer

Accountabilities:

• Serve as a trusted technical advisor to customers throughout the post-sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.


• Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, continuous integration, continuous delivery, DevSecOps, Agile Planning, and related workflows.


• Deliver customer enablement through webinars, workshops, hands-on labs, office hours, demonstrations, and tailored technical engagements.


• Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.


• Collaborate with account teams to support adoption, retention, and long-term customer value through technical expertise and strategic guidance.


• Develop reusable enablement resources, technical content, and educational materials that support customer learning and self-service.


• Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.

Requirements

• Experience supporting DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows.


• Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines.


• Ability to translate complex technical concepts into practical business outcomes for both technical and non-technical stakeholders.


• Experience working in customer-facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions.


• Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements.


• Strong organizational and time management skills, with the ability to manage multiple customer engagements simultaneously.


• Demonstrated commitment to continuous learning, technical growth, and staying current with evolving DevSecOps technologies and industry best practices.


• Ability to work effectively in a distributed, remote-first environment while collaborating across global teams and time zones.

• Comprehensive benefits designed to support health, financial well-being, and work-life balance.


• Flexible Paid Time Off policy.


• Equity compensation opportunities and Employee Stock Purchase Plan.


• Dedicated Growth and Development Fund to support professional learning and career advancement.


• Generous parental leave program.


• Home office support to help create a productive remote working environment.


• Access to Team Member Resource Groups and an inclusive, collaborative culture.


• Fully remote work environment with flexibility and global collaboration opportunities.

Cette annonce provient de ats_lever. Voir l'annonce originale ↗