Senior Product Manager – Universal KYC (MetaMask Passport)

Accountabilities:

• Define and own the vision, roadmap, and execution strategy for a universal KYC and reusable identity platform.


• Build scalable identity verification primitives and standards that can be integrated across multiple products and user journeys.


• Design and optimize low-friction KYC experiences that improve onboarding conversion and reduce time-to-first-transaction.


• Collaborate with engineering, compliance, and design teams to balance regulatory requirements with intuitive user experiences.


• Drive adoption of reusable identity solutions across product ecosystems and internal teams.


• Work closely with third-party identity verification vendors to optimize verification performance, trust, and operational efficiency.


• Improve user trust and consistency across onboarding and verification experiences globally.


• Define and monitor key success metrics including KYC completion rates, onboarding conversion, transaction activation, and identity reuse rates.


• Lead cross-functional alignment and execution in a highly collaborative, fast-paced product environment.


• Ensure privacy-conscious implementation of verification systems while maintaining compliance with international standards.

Requirements

• Proven experience building or scaling KYC, identity verification (IDV), onboarding, or trust-focused digital products.


• Strong background in fintech, digital finance, or Web3 product management environments.


• Hands-on experience working with identity verification providers such as Sumsub, Persona, Veriff, Onfido, Stripe Identity, or similar platforms.


• Solid understanding of compliance workflows including KYC, KYB, customer due diligence (CDD), and onboarding regulations.


• Experience building platform-level products adopted by multiple teams or business units.


• Strong ability to bridge technical systems, infrastructure, and user experience considerations.


• Excellent product judgment with a first-principles approach to solving complex onboarding and trust challenges.


• Strong understanding of privacy, security, compliance, and trust trade-offs in digital identity systems.


• Ability to lead cross-functional teams and drive execution in ambiguous or rapidly evolving environments.


• Excellent communication and stakeholder alignment skills.


• High ownership mindset with the ability to operate autonomously in remote-first organizations.

• Competitive salary and comprehensive benefits package


• Equity participation and long-term ownership opportunities


• Fully remote-first global work environment


• Flexible working arrangements and asynchronous collaboration culture


• Unlimited vacation and company-wide recharge days


• Continuous learning and professional development programs


• Access to industry-leading blockchain and Web3 expertise


• Opportunity to work on highly impactful products shaping the future of decentralized identity


• Inclusive and globally diverse workplace culture

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