Senior Product Manager-Technical, Amazon Business

DESCRIPTION
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We are seeking a senior, high judgement product leader to join our Amazon Business team in Luxembourg to build and lead our Know Your Customer Program. This is a highly visible, critical and urgent role for the business and we are seeking L7s with existing knowledge/experience in the space and readiness to dive straight into program execution.

Key job responsibilities

Product Strategy \& Development

• Define and execute the product roadmap for KYC verification processes, ensuring alignment with EU regulatory requirements


• Design and implement automated KYC workflows that reduce friction while maintaining compliance standards


• Collaborate with engineering, design, and compliance teams to build scalable verification solutions


• Drive innovation in identity verification and customer onboarding processes

Compliance \& Risk Management

• Partner with Legal and Compliance teams to ensure all KYC processes meet EU regulatory requirements across multiple jurisdictions


• Monitor regulatory changes across EU member states and adapt product strategy accordingly


• Develop risk\-based approaches to customer verification that balance compliance obligations with business needs


• Establish and maintain KYC policies, procedures, and documentation

Customer Experience \& Operations

• Optimize onboarding conversion rates while maintaining compliance standards


• Analyze customer feedback and operational metrics to identify pain points and improvement opportunities


• Work with Customer Success and Operations teams to resolve escalations and improve processes


• Design solutions that accommodate diverse B2B customer types (SMEs, enterprises, partnerships, marketplaces)

Analytics \& Reporting

• Define and track key performance indicators including verification success rates, processing times, and false positive rates


• Build reporting frameworks for internal stakeholders and regulatory authorities


• Conduct data analysis to identify trends, risks, and optimization opportunities


• Present insights and recommendations to senior leadership

BASIC QUALIFICATIONS
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• Bachelor's degree


• Experience owning/driving roadmap strategy and definition


• Experience with feature delivery and tradeoffs of a product


• Experience contributing to engineering discussions around technology decisions and strategy related to a product


• Experience in representing and advocating for a variety of critical customers and stakeholders during executive\-level prioritization and planning


• Experience in technical product management, program management or engineering


• Experience with end to end product delivery

PREFERRED QUALIFICATIONS
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• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight


• Experience in building and driving adoption of new tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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