Senior Product Manager (SMB Growth)

Accountabilities

• Own and drive initiatives focused on customer activation, retention, engagement, and monetization across the SMB customer segment.


• Define, prioritize, and execute product strategies and roadmaps aligned with business objectives and growth opportunities.


• Identify customer pain points, growth levers, and optimization opportunities through data analysis, experimentation, and user research.


• Lead the end-to-end product development lifecycle, from problem discovery and solution design to launch, measurement, and continuous improvement.


• Collaborate closely with engineering, design, analytics, operations, customer support, and commercial teams to deliver high-impact product enhancements.


• Develop and implement experimentation frameworks, leveraging A/B testing and data-driven methodologies to validate hypotheses and optimize performance.


• Gain a deep understanding of operational workflows and customer needs to improve efficiency, user satisfaction, and business outcomes.


• Monitor market trends, competitive developments, and emerging technologies to identify opportunities for innovation and differentiation.


• Partner with other product leaders to align growth initiatives across multiple product areas and influence broader product strategy.


• Measure success through key growth metrics, customer behavior analysis, and revenue impact, continuously refining priorities based on results.

Requirements

• Minimum of 6 years of product management experience, including at least 2 years focused on growth, product-led growth (PLG), or customer lifecycle optimization.


• Proven experience driving measurable improvements in activation, retention, engagement, conversion, or monetization metrics.


• Strong expertise in product analytics, experimentation methodologies, cohort analysis, funnel optimization, and data-driven decision-making.


• Advanced analytical skills with the ability to work comfortably with SQL, dashboards, and large datasets to uncover actionable insights.


• Deep understanding of user behavior, customer psychology, and user experience principles.


• Demonstrated ability to operate effectively in fast-paced, high-growth environments with a strong bias toward action and execution.


• Experience collaborating with cross-functional teams and managing complex stakeholder relationships across multiple business functions.


• Practical knowledge of AI tools, AI agents, large language models (LLMs), and prompt engineering techniques.


• Entrepreneurial mindset with a track record of building, launching, or scaling products, businesses, initiatives, or side projects.


• Excellent problem-solving, communication, prioritization, and organizational skills.


• Experience within eCommerce, logistics, shipping, fulfillment, marketplace, or SaaS environments is considered a strong advantage.

Benefits

• Competitive compensation package with performance-oriented rewards.


• Equity or stock-based incentives, allowing employees to participate in the company’s long-term success.


• Flexible remote-friendly work environment.


• Opportunity to work from anywhere for up to four weeks per year.


• Gym and wellness expense reimbursement to support physical and mental wellbeing.


• Generous vacation policy designed to encourage work-life balance.


• Additional wellness-focused leave, including duvet days and mental health days.


• Exposure to innovative technologies, AI-driven solutions, and high-impact growth initiatives.


• Collaborative and entrepreneurial company culture that values ownership, innovation, and continuous learning.


• Opportunities for professional growth, career advancement, and leadership development.

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