Senior Operations & Customer Administration Coordinator

Key Responsibilities:

• Processing customer orders accurately and efficiently


• Coordinating surveys, installations, and logistics scheduling


• Managing customer accounts from start to completion


• Handling customer queries, complaints, and escalations professionally


• Liaising with installers, surveyors, suppliers, and management teams


• Reviewing quotes and understanding order specifications


• Upselling additional products/services where appropriate


• Monitoring outstanding balances and following up payments


• Ensuring all customer records and operational systems remain updated


• Maintaining high levels of customer satisfaction throughout the process

What We’re Looking For:

• Strong administration and organisational skills


• Excellent communication and customer service ability


• Confident handling difficult conversations and complaints


• Ability to multitask and prioritise under pressure


• Experience coordinating logistics, installations, or scheduling


• Strong attention to detail


• Commercial awareness and confidence speaking with customers


• Ability to take ownership and work independently


• Previous experience within home improvements, construction, windows/doors, or similar industries is highly desirable

The Right Person Will Be:

• Professional and articulate


• Naturally organised and solution\-focused


• Calm under pressure


• Assertive when required


• Fast\-thinking and highly efficient


• Confident using systems, emails, spreadsheets, and customer management software

This is an excellent opportunity for someone looking to becomea key part of a growing company where they can genuinely make an impact.

To apply, please send your CV along with a short introduction outlining your experience.

Job Types: Full\-time, Permanent

Pay: £24,420\.00\-£28,000\.00 per year

Benefits:

• Free parking


• On\-site parking

Work Location: In person

This listing is from indeed. View original listing ↗