Senior Manager, Strategy & Operations - Navan Premier
<p>Reporting to the SVP, Account Management & Customer Success, this role will be the strategic and operational partner across the global Navan Premier organisation. It will translate strategy into execution, coordinate the portfolio of transformation and business-critical workstreams, and provide the operating rhythm, insight, and accountability required to scale Premier globally.</p>
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<p>What You’ll Do</p>
<ul>
<li>Act as the central strategy and operations partner to the SVP Navan Premier, helping set priorities and maintain focus on the highest-impact work.</li>
<li>Build and run the Premier operating rhythm, including leadership meetings, strategic planning, business reviews, performance reporting, decision logs, and follow-up.</li>
<li>Coordinate major Premier workstreams, including core-market and Emerging Markets migration, Product and Engineering enhancements, Launch, transformation programme management, service and operating model changes, pricing, and Premier go-to-market.</li>
<li>Coordinate project and programme managers, including the Emerging Markets Migration & Transformation Manager and the Director of Transformation Program Management, aligning plans, dependencies, risks, and executive decisions.</li>
<li>Translate the Premier strategy into annual and quarterly priorities, measurable outcomes, resource implications, and execution plans.</li>
<li>Develop reporting that combines financial, client, operational, people, migration, and product indicators into a clear view of performance and risk.</li>
<li>Prepare concise executive materials, recommendations, and updates for the Premier leadership team and relevant Navan executives.</li>
<li>Identify bottlenecks and gaps in ownership, bring the right people together, and drive issues to resolution.</li>
<li>Support business planning, workforce planning, investment cases, and prioritisation decisions with structured analysis.</li>
<li>Help establish scalable processes and governance without weakening the high-touch client experience that defines Premier.</li>
</ul>
<p><strong><em> </em></strong></p>
<p>What We’re Looking For</p>
<ul>
<li>Experience in top-tier management consulting, strategy and operations, investment banking, high-growth technology, or a similar high-ownership environment.</li>
<li>Experience working directly with senior executives and turning complex business, financial, and operational information into clear recommendations and action.</li>
<li>A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes.</li>
<li>Exceptional structured thinking, analytical skills, and written and verbal communication.</li>
<li>Strong programme management and operating-rhythm skills, coordinating multiple project managers and workstreams without taking away their ownership.</li>
<li>Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.</li>
<li>Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.</li>
<li>High EQ, discretion, and the ability to build trust across Client Success, Product, Engineering, Launch, Service/Ops, Sales, and executive leadership.</li>
<li>Experience in travel, SaaS, or a complex service business is helpful but not required.</li>
</ul>
<p> </p><div class="content-conclusion"><p> </p>
<p>Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. </p>
<p><strong>Human oversight:</strong> <span style="color: #000000; font-family: Arial, sans-serif;">Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. </span></p>
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<p><strong>Your rights: </strong>If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email <a href="https://my.metaview.app/applications/opt-out?organization=15dd7e883f">here</a>. Your decision to do so will not affect how your candidacy is evaluated. </p>
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</ul>
<p>Please refer to our<a href="https://navan.com/candidate-privacy-notice"> Candidate Privacy Notice</a> for more information about our processing of personal data, and your rights.</p></div>
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