Senior Manager, Project Management & Operations

<div class="content-intro"><h1>About MSF USA | Doctors Without Borders</h1>
<p> </p>
<div data-ogsc="black">Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. </div>
<div data-ogsc="black"> </div>
<div data-ogsc="black">MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission. </div></div><p><strong><u>Role Overview</u></strong></p>
<p>The Senior Manager, Project Management &amp; Operations, Integrated Channel Marketing (ICM) serves as a senior operational leader responsible for the design, governance, and delivery of project management systems and practices that enable complex, cross‑departmental initiatives across MSF USA. The role owns and matures organization-wide project management infrastructure, tools, templates, and governance models that shape how work is planned, sequenced, and delivered across teams with a focus on fundraising and marketing deliverables.<br><br></p>
<p>In addition to overseeing the delivery of intermediate-to-complex, medium‑ and long‑term initiatives, the role functions as an operational integrator across Development and partner departments, aligning stakeholders, managing interdependencies, and mitigating delivery risk. The role carries an organization-wide dependency, where delays or gaps would directly affect cross-departmental, revenue‑critical fundraising initiatives. To sustain delivery at scale, the role provides operational leadership and supervision to project management support, staff, and partners.</p>
<p> </p>
<p><span style="text-decoration: underline;"><strong>Department Accountabilities</strong></span></p>
<p><strong>Prospecting </strong></p>
<p>Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.</p>
<p><strong>Donor Cultivation, Engagement and Management</strong></p>
<p>Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.</p>
<p><strong>Fundraising</strong></p>
<p>Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.</p>
<p><strong>Brand Positioning</strong></p>
<p>Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.</p>
<p><strong>Best-in-Class Fundraising Systems and Capabilities </strong></p>
<p>Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. <br><br></p>
<p><span style="text-decoration: underline;"><strong>Roles Specific Outcomes </strong></span></p>
<p><strong>Project Management Operations &amp; Governance</strong></p>
<p>Lead organization-wide project management systems and governance, including enterprise administration of Asana, by designing and continuously improving shared workflows, templates, and automations that enable consistent, scalable delivery of Integrated Channel Marketing and cross‑departmental initiatives.<strong></strong></p>
<p><strong>Portfolio &amp; Cross-Departmental Delivery</strong></p>
<p>Own end‑to‑end delivery of a portfolio of intermediate to complex, medium‑ and long‑term initiatives by aligning stakeholders, sequencing interdependent work, and coordinating internal teams and external agencies to deliver revenue‑critical outcomes</p>
<p><strong>Operational Leadership, Risk and Issue Management</strong></p>
<p>Provide senior operational leadership by identifying and managing cross‑departmental delivery risks, issues, and dependencies, making informed trade‑offs and advising stakeholders to maintain momentum in complex and ambiguous environments.</p>
<p><strong>Capacity Building &amp; Continuous Improvement</strong></p>
<p>Strengthening organization-wide project management capability by embedding scalable systems, standards, and ways of working that drive continuous improvement in planning, accountability, and delivery effectiveness, for improved marketing and fundraising outcomes.</p>
<p></p>
<p><strong>Portfolio &amp; Cross-Departmental Delivery</strong></p>
<p>Own end‑to‑end delivery of a portfolio of intermediate to complex, medium‑ and long‑term initiatives by aligning stakeholders, sequencing interdependent work, and coordinating internal teams and external agencies to deliver revenue‑critical outcomes</p>
<p><strong>Operational Leadership, Risk and Issue Management</strong></p>
<p>Provide senior operational leadership by identifying and managing cross‑departmental delivery risks, issues, and dependencies, making informed trade‑offs and advising stakeholders to maintain momentum in complex and ambiguous environments.</p>
<p><strong>Capacity Building &amp; Continuous Improvement</strong></p>
<p>Strengthening organization-wide project management capability by embedding scalable systems, standards, and ways of working that drive continuous improvement in planning, accountability, and delivery effectiveness, for improved marketing and fundraising outcomes.</p>
<p></p>
<p><strong>People Management &amp; Delivery Support</strong></p>
<p>Provide direct supervision to the Integrated Channel Marketing Analyst and functional leadership to ICM agency project managers by setting delivery standards, reinforcing governance, and ensuring consistent execution across internal and external teams.</p>
<p></p>
<p></p>
<p><strong></strong></p>
<p><em>These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.<br><br></em></p>
<p><span style="text-decoration: underline;"><strong>Complexity and Problem-Solving Skills</strong></span></p>
<ul>
<li>Assess and respond to complex, ambiguous situations, exercising judgment that balances competing priorities, delivery risk, and long-term operational impact</li>
<li>Diagnosing systemic challenges in project delivery and ways of working, designing and implementing scalable solutions that improve efficiency, governance, and cross-departmental coordination. </li>
<li>Establish operational authority and trust with senior stakeholders, internal teams, and external partners to enable alignment and execution. </li>
<li>Translate strategic priorities into operational solutions, ensuring project management systems and delivery approaches support MSF USA’s fundraising objectives. </li>
<li>Subject matter expert with advanced problem-solving and decision-making capability in complex, cross-functional environments<br><br></li>
</ul>
<p><span style="text-decoration: underline;"><strong>Behavioral Competencies</strong></span></p>
<p><em>THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different. </em></p>
<p><strong>People Focus </strong></p>
<p>Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. </p>
<p><strong>Manages Complexity</strong></p>
<p>Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. </p>
<p><strong>Global Perspective </strong></p>
<p>Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.</p>
<p><strong>Cultivates Innovation </strong></p>
<p>Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.</p>
<p><strong>Strategic Mindset </strong></p>
<p>Sees ahead to future possibilities and translates them into breakthrough strategies.</p>
<p><em>RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. </em></p>
<p><strong>Drives Results </strong></p>
<p>Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.</p>
<p><strong>Ensures Accountability </strong></p>
<p>Holds self and others accounta

This listing is from ats_greenhouse. View original listing ↗