Senior Manager (m/f/d) Global Reefer Product Excellence
Description
In this role as a Senior Manager / Team Lead (m/f/d) Global Reefer Product Excellence you will lead a team of reefer experts, guiding and supporting our global reefer organization. Your role is pivotal in delivering exceptional reefer services, ensuring customer satisfaction, and driving commercial growth.
CorporateDescription
Hapag\-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide . With a fleet of over 300 modern container ships and a vessel capacity of 2\.5 million TEU , we keep global trade moving reliably every day.
Our global network spans 140 countries , 400 offices , and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our HorizonOrganizationDescription
- Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
- Individual development through our Hapag\-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
- Attractive compensation (13 monthly salaries \+ vacation pay) as well as strong social benefits in a financially stable company
- At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
- A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
- Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
- Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
- A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.
Qualifications
- A motivated, authentic, and reliable leader who thrives in international teams and believes team spirit drives success
- Strong customer\-centric and commercial mindset and are willing to step out of your comfort zone to drive growth and improvement
- Solid sales background and know how to drive commercial performance together with Regions and Areas \- turning product and service capabilities into measurable revenue impact
- You work efficiently and analytically, with an enthusiastic, hands\-on approach that energizes others
- Reefer technical knowledge \- or the curiosity and attitude to learn quickly \- to confidently support our reefer sales teams
- Proficiency in MS Office (especially Excel and PowerPoint) and familiarity with Hapag‑Lloyd applications (e.g., Qlik, FIS), or a strong willingness to learn them
- Knowledge of agile methodologies (e.g., Scrum) and experience working in agile product/delivery environments is beneficial
- Willingness to travel internationally, as well as a very good command of written and spoken English; Spanish is a plus
- Lead the Product Excellence team, providing direction, coaching, and day\-to\-day support to team members
- Deliver hands\-on support and training to Hapag\-Lloyd Regions and Areas on all technical and digital reefer topics
- Support the Global Reefer Strategy through analytics, continuous improvements, and the implementation of existing and new reefer products (e.g., Hapag\-Lloyd LIVE, Cargo Shield, Controlled Atmosphere)
- Own and further develop commercial and technical reefer processes for Cold Treatment, Controlled Atmosphere, High Value Reefer Cargo, Cargo Shield Reefer and other reefer\-related services
- Drive the performance of reefer value\-added services, identifying growth opportunities and generating additional revenue
- Contribute to defining requirements for reefer products and services
- Represent Hapag\-Lloyd as a reefer product expert at trade fairs, supporting reefer sales teams
- Participate in customer meetings to provide reefer product expertise and support
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