Senior Key Account Manager (human)

Your Mission \& Challenge
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• Own and manage strategic relationships with our most important enterprise customers


• Serve as the primary point of contact for executive stakeholders at the C\-level and VP level


• Independently lead renewal, upsell, and account expansion initiatives


• Develop and grow customer relationships through a structured, long\-term account strategy


• Identify opportunities to increase customer value, adoption, and revenue growth


• Collaborate closely with Pre\-Sales, Product, Engineering, and Customer Support teams


• Drive customer satisfaction, retention, and long\-term partnership success


• Analyze customer needs and develop tailored growth and success strategies


• Take ownership of Net Revenue Retention (NRR) and portfolio growth targets


• Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions

• 7\+ years of experience in customer\-facing roles within technology, SaaS, automation, or industrial environments


• Proven experience managing and growing strategic enterprise accounts


• Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores


• Excellent stakeholder management skills with experience engaging executive decision\-makers


• Strong cross\-functional collaboration capabilities and project management skills


• Experience working with customer success methodologies, customer health frameworks, and account planning processes


• Data\-driven approach to portfolio management and customer growth strategies


• Strong commercial mindset with a track record of identifying and executing expansion opportunities


• Ability to balance relationship management with revenue responsibility

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