Senior IT Support Engineer - UK - Hybrid
<h3><strong>Senior IT Support Engineer</strong></h3>
<p>Hybrid - London, UK - in office</p>
<p><strong>About Brave</strong></p>
<p>Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a <em>truly</em> independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. <strong>Already over 120 million people</strong> have switched to Brave for a faster, more private web. Millions more switch every month.</p>
<p>The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!</p>
<h4><strong>Summary</strong></h4>
<p>As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels.</p>
<p>The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential. </p>
<p><strong>About the team:</strong></p>
<p>Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees. </p>
<p>Some of the responsibilities include: </p>
<ul>
<li>Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.</li>
<li>A/V Support using Brave Talk, in house and remote</li>
<li>User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management</li>
<li>Hardware and Software inventory control and purchasing and remote shipping</li>
<li>Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles</li>
<li>Doing security reviews of our vendors and responding to customer security inquiries that relate to IT</li>
<li>Maintaining company asset management with Snipe-IT </li>
<li>Building workflows and automations to help streamline internal processes</li>
</ul>
<h4><strong>Requirements</strong></h4>
<ul>
<li>Experience implementing corporate security controls such as those required for SOC 2</li>
<li>Experience with Google Workspace Admin</li>
<li>Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!)</li>
<li>Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools</li>
<li>Understanding how to manage AI tooling such as Claude, Gemini and OpenAI</li>
<li>Strong working knowledge of macOS, Windows and Linux in an enterprise environment</li>
<li>Experience doing internal security audits</li>
<li>Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation</li>
</ul>
<p><strong>Compensation £100,000 - 120,000 GBP</strong></p>
<p><strong>Working at Brave</strong></p>
<ul>
<li>Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech</li>
<li>Highly competitive salaries & benefits, and generous home-office stipends</li>
<li>Annual company wide get together, in fun locations</li>
<li>Welcoming, humble, ridiculously smart teammates, and a truly flat org structure</li>
<li>Opportunity to get in early at a hyper-growth company, and revolutionize the web</li>
<li>Oh, and did we mention Brendan, our CEO & co-founder, <em>invented</em> JavaScript?</li>
</ul>
<p> </p>
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