Senior IT Support Analyst

Senior IT Support Analyst

Hours: 35 hours per week, Monday to Friday on a rota between 7:00am and 7:00pm, plus 1 in 6 weekend on-call support

We're looking for an experienced Senior IT Support Analyst to join our Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support.

The Role • Act as an escalation point for complex application and infrastructure issues.

• Provide technical support via phone, email and onsite assistance.


• Mentor and support junior Service Desk team members.


• Manage and resolve incidents, service requests and user issues efficiently.


• Maintain technical documentation and contribute to the firm's knowledge base.


• Liaise with third-party suppliers to ensure timely resolution of support tickets.


• Support business-critical applications, telephony systems and core IT services.

About You • Previous experience in a busy IT Service Desk or Support environment.

• Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365.


• Experience supporting virtualised and hybrid cloud environments.


• Knowledge of Citrix, Remote Desktop Services and endpoint management.


• Understanding of networking fundamentals and IT service management processes.


• Excellent troubleshooting, communication and customer service skills.


• A proactive approach with the ability to perform well under pressure.

Desirable Skills • ITIL, Azure Fundamentals, CompTIA or similar certifications.

• Experience with Microsoft Dynamics, PowerApps or Salesforce.


• Previous experience within legal, claims or fleet management environments.

If you're a motivated IT professional looking to take the next step in your career and join a supportive, fast-paced technology team, we'd love to hear from you.

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