Senior IT Service Manager (Asset Management)

Details
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Reference number

464741

Salary

£45,544 \- £49,523
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer### Contract type

Permanent### Business area

HMRC \- CDIO \- CEPO \- Tax, Benefits, and Enterprise Operations### Type of role

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Bristol, Manchester, Telford, WorthingAbout the job
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Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC’s Chief Digital and Information Office (CDIO) is responsible for some of the UK’s most critical digital platforms. Within Tax Benefits \& Enterprise Operations (TB\&EOPs), we oversee the suppliers delivering the Enterprise Tax Management Platform (ETMP) and Enterprise Operations Services (EOPS) platforms through which over £750bn of tax and benefits flows annually.

We are seeking a Senior IT Service Manager (Asset Management) to lead the governance, control, and assurance of IT assets across this critical estate.

This is a high\-impact role where you will ensure HMRC maintains full visibility and control of the assets underpinning national digital services, while driving improvements in asset management capability across a complex, supplier led environment.

This includes governance of software licensing, ensuring compliance, effective utilisation, and value for money across the platform. The role also ensures HMRC maintains a complete, accurate, and audit ready view of assets across the estate, including those provisioned and operated by suppliers, and retains control and visibility of HMRC owned assets within the supply chain.

The role plays a key part in assuring compliance with security, financial, and contractual obligations, while driving continuous improvement in asset governance and control.

Job description

Key Responsibilities

Asset Management Leadership

• Own and develop the asset management approach for TB\&EOPs, ensuring alignment with central CDIO standards, policies, and audit requirements


• Maintain a comprehensive view of all platform assets, including infrastructure, software, tools, licences, certificates, and SaaS solutions


• Ensure full lifecycle management of assets, from provisioning through to retirement, with appropriate governance and controls

Supplier and Cross\-Portfolio Asset Oversight

• Maintain robust control and visibility of HMRC\-owned assets held or operated by suppliers (e.g. Capgemini), ensuring records are accurate, complete, and regularly reconciled


• Provide assurance that supplier\-managed assets are aligned to contractual, financial, and security requirements


• Act as the senior point of oversight for asset\-related governance across the supply chain

Licensing and Financial Control

• Provide governance and oversight of software licensing across the platform


• Ensure licence compliance, effective utilisation, and cost optimisation


• Support financial transparency and value\-for\-money assessments linked to asset usage

Assurance and Governance

• Assure that TB\&EOPs services, and the suppliers delivering them, meet required quality, control, and governance standards


• Identify and drive interventions where asset\-related risks, gaps, or inefficiencies are identified


• Support audit activity, ensuring asset data and processes are compliant and defensible

Service Assurance Support

• Contribute to wider Live Service Governance and Assurance activities, particularly during Major Incidents, periods of high operational demand and cross\-service assurance reviews


• Provide asset insight to support operational decision\-making and risk management

Tooling and Platform Change

• Act as the platform\-level customer for asset and tooling changes (e.g. ILM, monitoring, or asset discovery tooling)


• Ensure changes deliver consistent, measurable outcomes aligned to platform objectives


• Coordinate with SMEs (e.g. infrastructure teams) while retaining governance ownership

Stakeholder Engagement

• Build strong relationships with CDIO Asset Management profession, commercial, finance, and security stakeholders

Supplier organisations

• Ensure the platform approach leverages existing policies, processes, and tools while influencing continuous improvement

Leadership and Line Management

• Provide line management to an HO IT Service Manager


• Develop professional capability within the asset management discipline


• Promote strong governance culture, accountability, and continuous improvement

Organisational Context

The team operates at a platform level, focusing on governance and oversight rather than direct service delivery, holding suppliers to account for performance, control, and compliance.Additional Information

Whilst asset management is the primary focus of this role, it is expected that the successful candidate will also contribute to the wider activities of the Live Service Governance and Assurance team, supporting resilience, stability, and performance across ETMP and EOPS services.

This role presents an opportunity to shape and mature an increasingly critical capability within CDIO, influencing how HMRC manages, governs, and derives value from its digital assets at scale.

Person specification

The role sits within the Tax, Benefits and EOPs Live Service Governance and Assurance team, part of the Chief Engineering Platform Office (CEPO) within CDIO. The team operates at a platform level, focusing on governance and oversight rather than direct service delivery, holding suppliers to account for performance, control, and compliance.

We are looking for an ambitious person with a proven track record in IT Service Management with a strong focus in Asset Management.

Strong analytical and problem‑solving skills, especially under operational pressure.

• Confidence engaging at senior stakeholder level, including clear written and verbal communication.


• * A proactive, accountable mindset with a focus on service governance and an ability to hold suppliers to account for performance, control and compliance.

Essential Criteria

Strong experience in IT Service Management and governance, ideally within complex, supplier\-led environments

• Demonstrable experience of IT asset management, including lifecycle control, governance, and audit readiness


• Understanding of software licensing, financial controls, and cost optimisation practices


• Experience of working with third\-party suppliers and managing cross\-organisational accountability


• Ability to operate at both strategic and operational levels, translating governance requirements into practical controls


• Strong stakeholder management and influencing skills across technical, commercial, and senior leadership audiences


• * Experience of assurance, risk management, and continuous improvement in live service environment

Desirable Criteria

• Good experience of SAP solutions and operation of these.

Transitional Sites Information

If your location preference is for the following site, it’s important to note that this is not long\-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations

This site is:

• Telford Plaza, Telford \- moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Benefits
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Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension \- We make contributions to our colleagues’ Alpha pension equal to at least 28\.97% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### **Selection proce

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