Senior IT Project Manager (Billing & Customer Experience)

We’re looking for an experienced technology practitioner to lead the technology readiness activities within our flagship Customer Transformation Programme. The programme will transform our customer experience and replace legacy billing and debt platforms over the next 2 to 3 years. Initially in this role you’ll lead the build planning and readiness workstream ensuring we are fully prepared for delivery across technology, data, people, and process. Throughout its lifecycle, you’ll then act as the senior technology lead within the programme—driving strategy and delivery, managing stakeholders, and ensuring a successful transition into and throughout the mobilisation and build phases in 2027\.

Key Responsibilities

• Lead technology readiness planning, governance, and delivery


• Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness


• Manage internal and external teams within a complex programme environment


• Oversee budgets, supplier relationships, and delivery quality


• Ensure risks, compliance, and data governance are effectively managed

• Proven experience delivering large\-scale technology or transformation programmes


• Strong background in data migration, governance, and system integration


• Experience in utilities, financial services, telecoms, or public sector


• A confident leader with strong stakeholder management and communication skills

This is your chance to lead a critical element of a high\-profile transformation programme. You’ll shape readiness for delivery, influence how technology is implemented, and play a key role in creating a future\-fit organisation.

Benefits:

• Salary up to £80,000 dependant on skills and experience


• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.


• Entry into the company annual bonus scheme.


• Annual leave from *26\-30* rising with length of service, and the option to purchase up to 5 extra days.


• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.


• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)


• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.


• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.


• Access to our Wellbeing Centre with support for looking after your physical and mental health.


• Discounts at a Range of Retail Outlets through our Tap4Perks scheme


• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice


• Up to 4 Affinity days a year to volunteer in the community.


• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.

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