Senior Infrastructure Support Engineer – Birmingham/Hybrid

Senior Infrastructure Support Engineer – Birmingham/Hybrid

£50,000-£60,000

Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.

Essential Skills & Experience

• Proven experience in a senior 3rd/4th Line Infrastructure Support role.


• Strong troubleshooting skills across enterprise infrastructure technologies.


• Linux (Ubuntu)/VMware – healthy knowledge of


• Windows Server


• Citrix


• Microsoft 365 & Entra ID


• Apache, NGINX and/or IIS


• DNS, networking and load balancing


• Backup & Disaster Recovery


• SonicWall or similar firewall technologies


• Experience using PowerShell for administration and automation.


• Exposure to AI and automation tools to improve operational efficiency.


• Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.

Desirable Experience

• MSP background.


• Pre-sales, solution design and technical scoping.


• RFP/RFT responses and quotation design.


• Cloud migration projects, including Microsoft 365 and SharePoint.


• AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.


• Relevant Microsoft, VMware, Citrix or SonicWall certifications.

Client Engagement

• Deliver high-quality technical support across a varied client base.


• Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.


• Support service delivery by maintaining high levels of customer satisfaction and SLA performance.


• Undertake occasional onsite visits where required.

Continuous Improvement

• Identify recurring issues and implement long-term solutions.


• Drive improvements through automation, AI and process optimisation.


• Contribute to technical documentation, standards and knowledge sharing.


• Mentor junior engineers and promote best practice across the team.

This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.

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