Senior Front of House / Lead Receptionist

Join the Future of Private Dentistry at Zental
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Senior Front of House / Lead Recptionist \- Cricklewood (Full\-time \+ alternate Saturdays, with a day off in the week when you work a Saturday)

At Zental, we create calm, high\-performing environments where exceptional teams deliver outstanding patient care.

We are seeking a Senior Front of House professional to lead the reception experience at our Cricklewood practice \- someone who brings warmth, structure, and a steady leadership presence to the heart of the patient journey.

This role is ideal for an experienced front‑of‑house professional who takes pride in service excellence, diary discipline, and supporting both patients and colleagues in a premium private practice environment.

About Us

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries \- beautiful, spa\-like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand\-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state\-of\-the\-art private dental environment and develop your career within a high\-performing clinical team.

Guided by CALM \- Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

What Your Day Will Look Like

You will:

• Create a warm, calm, and professional welcome for every patient.


• Lead from the front, supporting colleagues with daily reception tasks and standards.


• Manage patient flow throughout the day, ensuring appointments run smoothly and on time.


• Own diary discipline, zoning, booking structure, and proactive utilisation.


• Handle patient calls, messages, and enquiries with clarity and empathy.


• Coordinate closely with clinicians, Treatment Coordinators, and the Practice Manager.


• Manage payments, deposits, compliance checks, and day‑end accuracy.


• Oversee recall activity, open courses of treatment, and patient pipeline progress.


• Maintain exceptional presentation and calm across reception and waiting areas.


• Support patient feedback, reviews, and resolution of minor concerns.

We value emotional intelligence, calm communication, reliability, and positive leadership. Success in this role comes from structure, consistency, and genuine care for people.

Essential

• Background as a dental front of house/Receptionist with \> 3 years experience


• Experience in dental, healthcare, hospitality, or premium reception environments.


• Warm, professional communicator with a steady, reassuring presence.


• Strong organisational skills and consistency in daily routines.


• Confidence in taking ownership of workflow, diary quality, and patient flow.


• Ability to mentor colleagues and support a positive team culture.


• Comfortable working under pressure during busy clinical schedules.


• Good IT confidence \& ability.


• Familiarity with treatment planning, ethical communication, and patient journey management.


• Familiarity supporting Treatment Coordinators with patient clarity and next‑step conversations.

• Experience with Dentally PMS and Dengro CRM

• The opportunity to lead within a premium, fully digital private dental environment


• Progression pathways and ongoing development opportunities based on performance


• Professional development support and access to Zental Learning Portal


• DBS covered


• Employee Referral Scheme with competitive referral rewards


• Modern, high spec practices and systems


• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication


• Competitive salary based on experience and skillset

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:

Community: We support one another and build uplifting, collaborative teams.

Authenticity: We act with honesty, integrity, and compassion.

Leadership: We take responsibility and maintain exceptionally high standards.

Mindfulness: We stay calm, thoughtful, and solutions focused, even under pressure.

Are You Ready to Make a Change?

If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.

Apply in just 2 minutes, our recruitment team will respond within 2 working days.

This listing is from indeed. View original listing ↗