Senior Digital Product Manager - Europe
LOCATION: ES – Madrid
TYPE:
WORK SHIFT:
POSTED: June 25, 2026
ID: JR0131043
Overview
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital\-first company, built on the strength of our retail foundation and powered by next\-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Senior Digital Product Manager – Europe
EU Digital is on a mission to transform a 175\+ year old loved brand into the next generation of financial services, serving customers across 30\+ countries with delightful digital products.
We are looking for a Senior Digital Product Manager to lead a strategic product domain within our European Digital business. You will translate the product vision into actionable roadmaps, drive measurable customer and commercial outcomes, and work cross\-functionally to deliver exceptional customer experiences.
This is a highly visible role balancing strategic thinking with hands\-on product leadership. You will own a significant product area such as customer acquisition, onboarding, remittance experience, retention, high\-value senders, or adjacent financial services, ensuring we deliver customer value while accelerating business growth.
Responsibilities
- You will own the roadmap and product strategy for a key region, product line or business domain within the European Digital portfolio.
- Translate the broader Digital Product vision into clear priorities, objectives, and initiatives.
- Identify customer problems, market opportunities, and business needs to drive product innovation and growth.
- Prioritize opportunities using customer insights, data analysis, experimentation, and commercial impact.
- Lead end\-to\-end product development from discovery through delivery and optimization.
- Define product requirements, success metrics, and business outcomes.
- Partner closely with Engineering, Design, Analytics, Marketing, Compliance
- Drive product decisions using data, experimentation, customer feedback, and market insights.
- Drive improvements across acquisition, onboarding, conversion, engagement, retention, and customer satisfaction.
- Identify and remove customer friction throughout the customer journey.
- Lead experimentation programs and conversion optimization initiatives.
- Ensure products are tailored for local market needs and customer segments across Europe.
- Influence senior stakeholders across regional and global teams.
- Communicate roadmap progress, priorities, risks, and opportunities effectively.
- Build strong partnerships across business, technology, and operational functions.
- Mentor and support Product Managers and cross\-functional team members.
- Champion product excellence, customer centricity, experimentation, and data\-driven decision making.
- Promote the adoption of AI\-enabled tools and ways of working to improve product delivery velocity and quality.
- 5 – 7 years’ experience in digital product management within fintech, payments, banking, remittance, or high\-growth digital businesses.
- Proven track record of owning and scaling digital products that deliver measurable customer and commercial outcomes.
- Strong experience in product strategy, roadmap development, experimentation, and product analytics.
- Deep understanding of customer acquisition, onboarding, conversion optimization, retention, and engagement.
- Exceptional stakeholder management and influencing skills.
- Strong analytical mindset with the ability to make decisions using data and customer insights.
- Experience working in complex, cross\-functional, international environments.
- Passion for solving customer problems and building simple, trusted digital experiences.
- 25 days annual leave
- Comprehensive life \& medical cover
- Contributory pension plan
- Cycle\-To\-Work scheme
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