Senior Dental Receptionist
<h2><strong>Join the Future of Private Dentistry at Zental</strong></h2>
<p><strong>Senior Front of House - Milton Keynes, Part‑time (2 – 3 days per week + alternate Saturdays)</strong></p>
<p>At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care.</p>
<p>We are seeking a Senior Front of House professional to lead the reception experience at our Milton Keynes practice - someone who brings warmth, structure, and a steady leadership presence to the heart of the patient journey.</p>
<p>This role is ideal for an experienced front‑of‑house professional who takes pride in service excellence, diary discipline, and supporting both patients and colleagues in a premium private practice environment.</p>
<p><strong>About Us</strong></p>
<p>Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries - beautiful, spa-like environments that allow you to focus on what matters most: delivering exceptional patient care.</p>
<p>Our teams are hand-selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. <strong>This is a rare opportunity to join a state-of-the-art private dental environment and develop your career within a high-performing clinical team.</strong></p>
<p>Guided by CALM - Community, Authenticity, Leadership, Mindfulness — Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.</p>
<p><strong>What Your Day Will Look Like</strong></p>
<p>You will:</p>
<ul>
<li>Create a warm, calm, and professional welcome for every patient.</li>
<li>Lead from the front, supporting colleagues with daily reception tasks and standards.</li>
<li>Manage patient flow throughout the day, ensuring appointments run smoothly and on time.</li>
<li>Own diary discipline, zoning, booking structure, and proactive utilisation.</li>
<li>Handle patient calls, messages, and enquiries with clarity and empathy.</li>
<li>Coordinate closely with clinicians, Treatment Coordinators, and the Practice Manager.</li>
<li>Manage payments, deposits, compliance checks, and day‑end accuracy.</li>
<li>Oversee recall activity, open courses of treatment, and patient pipeline progress.</li>
<li>Maintain exceptional presentation and calm across reception and waiting areas.</li>
<li>Support patient feedback, reviews, and resolution of minor concerns.</li>
</ul>
<p><strong>How You Can Thrive at Zental</strong></p>
<p>We value emotional intelligence, calm communication, reliability, and positive leadership. Success in this role comes from structure, consistency, and genuine care for people.</p>
<p><strong>Essential</strong></p>
<ul>
<li>Warm, professional communicator with a steady, reassuring presence.</li>
<li>Strong organisational skills and consistency in daily routines.</li>
<li>Confidence in taking ownership of workflow, diary quality, and patient flow.</li>
<li>Ability to mentor colleagues and support a positive team culture.</li>
<li>Comfortable working under pressure during busy clinical schedules.</li>
<li>Good IT confidence & ability.</li>
</ul>
<p><strong>Desirable</strong></p>
<ul>
<li>Background in dental or healthcare environments.</li>
<li>Familiarity with treatment planning, ethical communication, and patient journey management.</li>
<li>Experience in dental, healthcare, hospitality, or premium reception environments.</li>
<li>Familiarity supporting Treatment Coordinators with patient clarity and next‑step conversations.</li>
</ul>
<p><strong>What You Gain by Joining the Zental Community</strong></p>
<ul>
<li>The opportunity to lead within a premium, fully digital private dental environment</li>
<li>Progression pathways and ongoing development opportunities based on performance</li>
<li>Professional development support and access to Zental Learning Portal</li>
<li>DBS covered</li>
<li>Employee Referral Scheme with competitive referral rewards</li>
<li>Modern, high spec practices and systems</li>
<li>Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication</li>
<li>Competitive salary based on experience and skillset</li>
</ul>
<p><strong>The Culture at Zental</strong></p>
<p>At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.<br>We live by CALM, the values that define how we work and care for people:</p>
<p><strong>Community</strong>: We support one another and build uplifting, collaborative teams.<br><strong>Authenticity</strong>: We act with honesty, integrity, and compassion.<br><strong>Leadership</strong>: We take responsibility and maintain exceptionally high standards.<br><strong>Mindfulness</strong>: We stay calm, thoughtful, and solutions focused, even under pressure.</p>
<p><strong>Are You Ready to Make a Change?</strong></p>
<p>If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.</p>
<p>Apply in just 2 minutes, our recruitment team will respond within 2 working days.</p>
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