Senior Customer Success Manager
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien\-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
At TELUS Health, we're not just growing \- we're on a mission to be the most trusted wellbeing company in the world. And we need a passionate Senior Customer Success Manager like you to help us get there.Our Team and What We’ll Accomplish Together
Our EMEA Customer Success Team comprises a dynamic team of over 30 professionals, spanning the UK, Netherlands, France and Germany. We are united in our goal to enhance employee wellbeing worldwide.
Your Opportunity: As we experience rapid growth throughout EMEA, you'll be at the forefront of our expansion. Our Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Senior Customer Success Manager, you'll have the opportunity to cultivate trusted advisor relationships with our clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution. This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. You'll also have the opportunity to work with a diverse range of clients, both national and international, from various industries.
Why This Matters: Both domestically and Globally, the need for employers to provide Wellbeing support to their people has never been greater. We show up in a big way for our clients to make a genuine difference to their employees, and their business outcomes. Every partnership you forge brings us one step closer to our vision of a healthier, more productive workforce across the globe.
Are you ready to be part of a team that's making a real difference in people's lives? Join us on this exciting journey and help shape the future of workplace wellbeing!
What You’ll Do
- Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C\-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
- Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
- Connect \& Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
- Grow \& Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
- Monitor \& Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.
- 5\+ years of experience in Customer Success, Client Relationship Management, Account Management, or other customer facing relationship role; experience in a consultative B2B sales role is a significant asset
- Proven track record of success in retaining and growing relationships with large Enterprise accounts and managing broker accounts
- Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
- A strong consultative approach to problem\-solving and project management, and a desire to exceed client expectations at every turn.
- Strong interpersonal skills, and solid written and oral communication skills
- A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments
- Experience with Salesforce or comparable CRM for data\-driven decision making
- Travel within the assigned region(s) will be required
- Sales incentive plan
- Comprehensive training and onboarding programme
- Primarily remote work with a strong preference for candidates based in or around London
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan \- claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
\#LifeAtTELUS
\#HiringNow
À propos de nous
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Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
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