Senior Customer Success Manager
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in Netherlands.
Join a fast-paced, remote-first environment where customer success goes beyond product adoption to directly influence business growth. In this role, you will serve as a trusted advisor to a portfolio of mobile app businesses, helping them maximize revenue, optimize monetization strategies, and achieve long-term success. You will combine relationship management, data-driven insights, and growth expertise to deliver meaningful impact for customers. Working cross-functionally with product, sales, marketing, and support teams, you will play a key role in shaping customer experiences and influencing product direction. This is an opportunity to work closely with innovative companies while contributing to a collaborative and highly autonomous global team.
Accountabilities:
- Manage and develop strong relationships with a portfolio of customers, ensuring successful onboarding, adoption, retention, and long-term growth.
- Act as a strategic advisor by helping customers identify revenue growth opportunities, improve monetization performance, and implement actionable business strategies.
- Analyze customer data, performance metrics, and industry trends to generate meaningful insights and recommendations.
- Conduct customer meetings, business reviews, workshops, and educational sessions to support customer success and engagement.
- Collaborate closely with internal teams including Product, Sales, Marketing, and Customer Success to advocate for customer needs and drive continuous improvements.
- Create and contribute to educational resources, presentations, webinars, and other customer-facing materials that support growth initiatives.
- Track customer success metrics, monitor account health, and proactively identify risks and opportunities within assigned accounts.
- Gather customer feedback and market intelligence to help shape product enhancements and future business strategies.
Requirements
- Minimum 4 years of experience in Customer Success, Account Management, Growth, Marketing, Consulting, Sales, Support, Engineering, or a related customer-facing role.
- Experience working with mobile applications, subscription businesses, SaaS platforms, or a strong interest in developing expertise within the mobile app ecosystem.
- Proven ability to build trusted customer relationships and manage multiple accounts simultaneously.
- Strong analytical skills with experience interpreting customer data, identifying trends, and translating insights into actionable recommendations.
- Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Customer-centric mindset with a passion for understanding customer needs and delivering measurable business outcomes.
- Strong organizational and project management abilities, capable of prioritizing multiple initiatives across different time zones.
- Creative problem-solving skills and the ability to design impactful customer experiences and growth initiatives.
- Experience working in startup environments or fast-growing organizations with evolving processes is highly desirable.
- Comfortable working in a fully remote, asynchronous environment using modern collaboration and productivity tools.
- Competitive compensation package.
- Equity participation in a rapidly growing technology company.
- Extended 10-year exercise window for vested equity options.
- Fully remote work environment with flexible scheduling.
- Generous paid time off, including 4–5 weeks of recommended annual leave.
- $2,000 USD home office and workspace setup allowance.
- $1,000 USD annual professional development and learning stipend.
- Opportunity to collaborate with talented professionals across a global team.
- Strong culture focused on autonomy, impact, continuous learning, and work-life balance.
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