Senior Customer Service Representative (f/m/d)
X-FAB
Corbeil-Essonnes
Cette annonce provient de Indeed
Corbeil\-Essonnes, France
Purpose of the Role
The Customer Support department of X\-FAB France is looking for its new Customer Account Manager (m/f/x).
As a Customer Account Manager (m/f/x), you will build long\-lasting and trusted relationships with customers while maximizing their satisfaction in order to ensure the sustainability and growth of the revenue generated by your customer portfolio.
Key Responsibilities
- Manage customer orders, monitor their execution, and coordinate deliveries in collaboration with internal teams and other group sites.
- Analyze customer forecasts, anticipate risks, and ensure proactive communication in the event of production or delivery issues.
- Ensure the implementation of commercial agreements and handle customer complaints, product returns, and specific requests.
- Develop and maintain strong, long\-term customer relationships by providing responsive support and high\-quality communication.
- Participate in customer audits and business reviews to support customer satisfaction and account retention.
- Contribute to achieving performance objectives (On\-Time Delivery, revenue, customer satisfaction) and propose continuous improvement initiatives.
- Master's degree (Business School, Master's Degree, or equivalent) with a specialization in Supply Chain Management or Customer Relationship Management.
- Minimum of 5 years of significant professional experience in an industrial environment.
- Professional proficiency in English (B2 level or above); knowledge of Mandarin Chinese would be a strong asset.
- Autonomous, detail\-oriented, and curious.
- Ability to coordinate multiple topics simultaneously while meeting deadlines and customer expectations.
- Comfortable working in a fast\-paced environment requiring adaptability and strong prioritization skills.
- Proficient in the Microsoft Office Suite (Excel, PowerPoint, Word) and experienced with ERP systems (e.g., Microsoft AX).
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