SENIOR CUSTOMER OPERATIONS EXECUTIVE
Customer Operations Executive
Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking \| Workplace pension
Start date: August 2026
Job Summary
This is more than a standard customer service role.
At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.
Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.
We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.
This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.
About HelpAlert
HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.
We are a growing, care\-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.
As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.
What You’ll Be Doing
Customer Support \& Care
- Answering customer and family enquiries by phone and email
- Supporting new customers through onboarding and setup
- Handling customer queries, account changes and service requests
- Managing sensitive conversations with empathy and professionalism
- Resolving issues and following them through to completion
- Maintaining accurate customer records and notes
- Coordinating dispatch and customer deliveries
- Supporting stock, returns and replacements
- Managing operational tasks and workflows
- Keeping jobs, records and systems up to date
- Following up on outstanding actions and making sure nothing is missed
- Assisting with reporting and general office administration
- Supporting the management and development of junior team members
- Identifying recurring issues and suggesting improvements
- Supporting new processes and operational projects
- Helping maintain high standards across customer care and operations
- Taking ownership and finding solutions rather than waiting for direction
People who do well in this role tend to be:
- Naturally organised and highly reliable
- Calm under pressure
- Proactive and self\-sufficient
- Excellent communicators
- Caring but practical
- Detail\-focused
- Comfortable taking ownership
- Good problem\-solvers
- Positive and professional team players
- Experience in a customer\-facing role with significant telephone contact
- Strong administration and organisational skills
- Excellent written and verbal communication
- Confidence using CRM systems and digital tools
- Ability to manage multiple priorities effectively
- Strong attention to detail
- A proactive approach to work
What Success Looks Like
In this role, success means:
- Customers and families feel supported and reassured
- Issues are resolved properly and efficiently
- Customer records are accurate and up to date
- Operations run smoothly and professionally
- Tasks are completed without constant supervision
- Problems are identified and addressed early
- The wider team can rely on you
Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half\-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.
The session will include practical exercises, problem\-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real\-world situations.
We expect to make an offer in mid\-August, with the successful candidate joining HelpAlert in early September 2026\..
Benefits
- £28,000–£32,000 depending on experience
- Free parking
- Workplace pension
- Casual dress
- Full\-time, office\-based role
- Opportunity to make a genuine difference in a growing care\-led business
Benefits:
- Casual dress
- Company pension
- Free parking
- Can you work full\-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
- Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
- Do you have at least two years’ experience handling customer enquiries by phone and email in an office\-based customer service, administration, or operations role?
Work Location: In person
This listing is from indeed. View original listing ↗