Senior Customer Experience Executive
Senior Customer Experience Executive
Major Retail Accounts
Greater Manchester – Hybrid
£35,000 - £45,000 dependent upon experience
Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Senior Customer Experience Executive to join their team working with major retail customers.
Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc
Would suit an Account Executive looking for next step
What can our client offer?
- A competitive salary
- A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
- Hybrid working (2 days at home, 3 days in office).
- Excellent career progression opportunities.
To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.
Key Accountabilities:
- To provide a value-add experience to your allocated customers.
- To manage queries and expectations of head office stakeholders.
- To support the CX Managers against delivery of customer business plan.
- To identify, manage and convert opportunities into growth.
- To engage with the customer and internal stakeholders to become the voice of the customer within the business.
- To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.
- Proven track record of relationship management with an ability to influence.
- Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
- Proven track record of managing and delivering growth within an existing customer relationship.
- Strong attention to detail with a drive for a positive customer experience.
- An understanding of business planning.
- Comfortable with the usage, presentation and analysis of data.
- Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles
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