Senior Customer Care Programs Manager

Company Overview:
DSweethn Integrated Business Solutions SRL provides customer support, client care, and business operations solutions for growing companies and international clients.

Key Responsibilities:

• Manage customer care programs and support operations


• Oversee service quality, escalations, and client satisfaction initiatives


• Monitor team performance and operational KPIs


• Coordinate with internal departments to improve customer experience

• Experience in customer care or client support management


• Strong leadership and communication skills


• Knowledge of CRM systems and customer service operations


• Degree in Business, Communications, Management, or related field preferred

• Supportive and professional work environment


• Opportunities for leadership growth and career advancement


• Exposure to international customer service operations

Benefit:

• Assistenza sanitaria integrativa


• Corsi di lingua offerti


• Distributori automatici di snack e bevande


• Mensa aziendale

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