Senior Customer Analyst

Senior Customer Analyst London Hybrid (3 days office) | Up to £75,000 + Benefits

A fast-growing, PE-backed consumer business is looking for a commercially minded Senior Customer Analytics Analyst to join its expanding data function. Following significant investment in digital and data transformation, the business has built a high-performing analytics team that plays a central role in driving commercial growth and customer strategy.

This is a hands-on role focused on customer insight and behavioural analytics, working closely with senior stakeholders across Marketing, Commercial, Finance, and Technology.

Key Responsibilities • Customer segmentation and behavioural analysis

• Churn, retention, loyalty, and CLTV analytics


• Marketing and campaign performance analysis


• Identifying customer trends, risks, and growth opportunities


• Delivering actionable insights to influence strategic decisions


• Working with large, complex datasets across multiple sources

Requirements • Strong SQL skills

• Python and/or R experience preferred


• Experience in customer analytics within telecoms, subscription, or consumer businesses


• Strong understanding of churn, retention, loyalty, and customer behaviour


• Strong stakeholder engagement and communication skills


• Commercially focused with the ability to turn insight into action

Additional Information • Hybrid working model (3 days per week in office)

• Central London office location


• Up to £75,000 + benefits


• High-growth environment with continued investment in analytics and data


• Opportunity to work on strategic, insight-led projects with senior visibility

Ideal for someone proactive, curious, and passionate about using customer data to drive commercial impact. Find out more and apply via the link below!

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