Senior Community Manager

Accountabilities:

• Define and design the structure of the ecosystem, including how users, contributors, clients, and partners interact and create shared value.


• Develop and maintain multi-stakeholder relationship strategies that strengthen trust and engagement across all segments.


• Identify ecosystem risks, sentiment shifts, and trust gaps early, and implement structured communication strategies to address them.


• Build and refine community-to-product feedback loops, translating ecosystem insights into actionable recommendations for leadership and product teams.


• Create rituals, recognition systems, and narrative frameworks that reinforce identity and strengthen ecosystem belonging.


• Support strategic expansion efforts by evaluating new segments and markets through a community and network lens.


• Collaborate with leadership to improve ecosystem resilience, reduce fragmentation, and increase long-term stakeholder retention and loyalty.

Requirements

• 6–10+ years of experience in community management, ecosystem leadership, or network-based roles.


• Proven experience working with multi-sided platforms such as marketplaces, SaaS ecosystems, or distributed networks.


• Strong ability to build and maintain relationships across diverse stakeholder groups, including enterprise and grassroots communities.


• Strategic mindset with a deep understanding of network effects and ecosystem dynamics.


• Analytical comfort with engagement, retention, and ecosystem health metrics.


• Excellent communication skills, with the ability to engage at both executive and community levels.


• Experience translating community insights into strategic or product-level decisions.


• Strong sense of ownership, with the ability to operate independently in complex environments.


• High emotional intelligence combined with structured, systems-level thinking.

• Competitive compensation aligned with experience


• Flexible and remote-friendly work environment


• Opportunity to shape a high-impact global ecosystem


• Strong ownership and strategic decision-making responsibility


• Collaborative, mission-driven, and intellectually stimulating environment


• Exposure to multi-stakeholder, international network dynamics


• Career growth in a high-level community and ecosystem leadership role


• Direct influence on product, strategy, and organizational direction

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