Senior Collection Officer

Mission.
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Key Responsibilities

Debt Collection and Negotiation

• Manage outstanding debt cases and conduct daily telephony activities (dialer campaigns)


• Establish contact with debtors and negotiate payment terms adapted to their financial situation


• Secure sustainable and realistic payment agreements


• Take ownership of conversations and lead negotiations effectively over the phone

• Handle newly cancelled files and ensure execution of guarantees


• Monitor and follow up on payment plans (amicable and judicial procedures)


• Manage interactions via phone, email, mail, and specialized tools


• Ensure accurate tracking and administration of all cases

• Maintain constructive relationships with internal teams and external partners


• Collaborate with colleagues across departments to ensure smooth case handling


• Act as a key point of contact in the recovery process

• Apply a solution\-oriented and empathetic approach to support debtors


• Select the most appropriate recovery strategy balancing all stakeholders’ expectations


• Contribute to the broader objective of helping individuals become debt\-free

• Ensure quality, accuracy, and compliance in all activities


• Adapt to high\-volume operational environments


• Participate in continuous improvement of collection practices

Required Expertise – Debt Collection Officer

• Debt collection and negotiation (telephony\-based) (Advanced, current experience)


• Case management and payment follow\-up (Advanced, current experience)


• Customer interaction and conflict handling (Advanced, current experience)


• Administrative and operational processing (Advanced, current experience)


• Stakeholder communication and coordination (Advanced, current experience)

Experience

• At least 2 years of relevant experience in debt collection or similar roles

Mandatory

• Proven experience in collection telephony (high\-volume calling / dialer campaigns)


• Bilingual proficiency (Dutch/French or French/Dutch)

• Initial experience in KYC (Know Your Customer) processes

Mandatory

• Experience in negotiation and customer interaction


• Background in administrative roles or case handling

Interest in finance, banking, and financial products

Education

• Bachelor’s or Master’s degree (or equivalent experience)

• Dutch – Native or Fluent


• French – Native or Fluent


• English – Good professional proficiency

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