Senior Cluster Operations Manager - 5* Hospitality

Senior Cluster / Multi-site Operations Manager - Corporate Hospitality / Luxury Real Estate - London - c£70k + performance bonuses

We are on the hunt for an ambitious, entrepreneurial and commercially-astute Senior Multi-site Operations Manager, ideally with experience of managing teams in high-end client-facing industries (i.e. luxury hotels, high-end retail or luxury real estate etc.) together with demonstrable expertise in commercial operational management, to join a rapid-growth corporate hospitality / luxury real estate provider based in Central London.

A strategic mindset, solid business acumen, proven expertise with multi-site revenue drivers, P&L, forecasting and commercial performance is what we’re looking for; together with impeccable communication skills, an organised nature, a professional demeanour and the ability to lead, motivate and manage teams across multiple sites.

Please note: This is an office/field based role, 5 days a week (Mon to Fri).

What’s on offer?

Our client is offering a competitive basic of c£70k plus performance-related bonuses. A comprehensive benefits package is available and the role will be based in stunning offices in Central London. This role has an exciting trajectory; the company always looks to promote from within, so the career path for this role could lead to an Operations Director role.

Key responsibilities as the Senior Operations Manager will include:

• Leading the day-to-day commercial performance across a cluster of business centres in Central London


• Ensuring every site reaches the same exacting standard at all times


• Ownership of cluster P&L - revenue, budget and margin responsibility across all business centres in your region (London)


• Leading, managing, supporting and mentoring a team of Business and Centre Managers to ensure continued business success


• Project managing new company openings, overseeing fit-out, snagging, launch and hand-over


• Building and managing relationships internally with internal teams and stakeholders and externally with brokers, agents and clients


• Working closely with the Commercial Director to drive commercial performance including pricing, occupancy, yield and upselling


• Analysing key commercial datasets in order to make sound commercial decisions aligned with company objectives

What we’re looking for:

• Experience in similar cluster management / multi-site management ideally within 5* hospitality, luxury retail or high-end real estate sector


• Inspirational management and leadership qualities


• Sound expertise in building and maintaining successful relationships with clients, stakeholders and internal teams


• Strong commercial awareness, strategic thinking and ability to bring credibility to role


• Project management experience


• Strong IT literacy including Advanced MS Office (Word, Excel, PowerPoint and Outlook essential)


• Tech savvy with an interest in AI to help automate and improve processes


• Focused, organised, self-motivated, flexible and dynamic nature


• Proactive problem-solving and decision-making skills


• Desire to go above and beyond

If this sounds like the role for you and you have the demonstrable experience, qualifications and skills we’re looking for, plus you’re available imminently and able to undertake a temp to perm, then do not hesitate! Please submit your CV ASAP, quoting ‘CP – Senior Operations Manager – Luxury Real Estate’

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