Senior Client Support Operations Director

Company Overview:
Alma Brasileira Global Business Services SRL provides customer support, business operations, and client service solutions for international and regional companies.

Job Description:
We are seeking a Senior Client Support Operations Director to lead customer support operations, oversee service delivery teams, and improve client satisfaction processes. The role includes managing operational performance, handling escalations, and optimizing support workflows.

Requirements:

• Experience in client support, customer operations, or business service leadership


• Strong leadership, communication, and operational management skills


• Knowledge of customer service systems and support operations


• Degree in Business, Management, Communications, or related field preferred

• Leadership role within an international business environment


• Opportunities for professional growth and advancement


• Collaborative and service\-focused workplace culture

Benefit:

• Assicurazione sanitaria


• Cellulare aziendale


• Mensa aziendale


• Parcheggio libero

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