Senior Client Service Manager

Your team
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The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented at 30 offices in financial centres worldwide, and currently employs over 5200 people. Pictet has been present since 1989 in Luxembourg, where it employs over 700 people.

FundPartner Solutions provides a full suite of fund administration and private label funds services. The global team of industry experts specialises in fund domiciliation, registration and governance, as well as risk compliance and investment management services.

Operations provide secure and efficient processing of Pictet’s banking transactions and investment funds. Our teams ensure all activities follow regulations and manage risks.

By developing and maintaining a modern, robust infrastructure, we guarantee reliable, high\-quality services for Pictet wealth management, asset management and real estate clients.

The Role is to provide 1st level support on Fund Admnistration activities. To centralise, coordinate, and respond to Clients, Business Lines \& Auditors requests and contribute to improvements of the processes, procedures and operational platforms to guarantee the proper application of controls and consistently exceed client’s needs and expectations.Your role
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• Collaborate with Business Implementation Team, Client Relationship Managers (CRM), Management Companies and other key stakeholders (Custody Bank, Pricing, Transfer Agent (TA)…) on Projects \& fund\-related events.


• Act as the main liaison for both external and internal Clients, as well as Auditors, regarding all Fund Administration day\-to\-day activities.


• Manage the end\-to\-end Audit process for the funds, from initial planning \& timetable, preparation and coordination of the financial statements to final approval and CSSF filling. Respond to Audit queries and ensure timely implementation of corrective actions and / or process improvement \& automation as needed.


• Support Fund Administration Operations teams and effectively manage relationships across various business lines, including CRM, Business Implementation Team, TA , Tax, and others.


• Demonstrate a proactive mindset in addressing fund\-related issues, actively challenge the status quo, and contribute innovative ideas for process enhancement.


• Participate in due diligence meetings, service reviews, Client visits, and Board meetings as required.


• Monitor internal and external KPIs and take actions when needed


• Manage and resolve internal and external escalations, taking appropriate actions and escalating to management when necessary.


• Assist in the review of Operating Memorandum, Service Level Agreements, Prospectus, internal policies, procedures working instructions \& check\-list, RCSA Matrix and any other related documentation.


• Remain up to date with all internal policies and ensure strict adherence to legal and regulatory requirements.


• Act as back\-up of Head of Client Services and participate in the Management Committee of the Funds Accounting Unit when required

• Strong knowledge of financial products and funds regulation.


• Master's degree in Economics or Finance


• Min 10 years experience in Accounting


• Fluent in French and English


• In\-depth understanding of Fund Administration and the relationships with the different stakeholders


• Experience in NAV calculations and NAV production


• Strong experience in financial reporting and audit process


• Good knowledge in foreign currency hedging and asset pooling techniques.


• Experience in fund events (merger, CIK/RIK, fund restructuring, etc.).


• Knowledge of Multifonds.


• Good knowledge in MS Office tool (mainly Excel).


• Flexibility \- Can\-do attitude


• Client oriented mindset.


• Sense of initiative and willing to learn.


• Strong analytical skills.


• Strong communication \& presentation skills


• Rigorous and organized.


• Manage Stress and prioritization.

We will not accept any CVs via agenciesDiversity \& Inclusion
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*Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.*

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