Senior Business Support Assistant - Business Support
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non\-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1\.15 million people, and to a wider population of 2\.2 million when regional and national services are included.
The role:
Specialist Children’s Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neurodevelopmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde. Please note this post provides business support to the senior management team of Specialist Children’s Services and is not a patient\-facing role.
As a Senior Business Support Assistant within NHSGGC Specialist Children’s Services, you will play a vital role in supporting multi\-disciplinary teams to deliver high\-quality care to children and families. Working in a fast\-paced and rewarding environment, you’ll provide comprehensive administrative and supervisory support that keeps services running smoothly and efficiently. This is an excellent opportunity to develop your leadership and organisational skills within one of the UK’s largest NHS Boards. You’ll work collaboratively with clinical and administrative colleagues while having the autonomy to manage competing priorities. NHSGGC offers a supportive, inclusive workplace with strong opportunities for learning, development, and career progression. If you are motivated, highly organised, and passionate about making a difference, this role offers both challenge and fulfilment.
Duration, Location, and Working Pattern:
- Templeton Business Centre
- Monday to Friday, 09:00 to 17:00
- Provide comprehensive secretarial and administrative support to a multi\-disciplinary team
- Supervise and coordinate day\-to\-day activities of business support staff ensuring effective service delivery
- Manage appointments, patient enquiries and referral processes using electronic systems
- Prepare reports, presentations, correspondence and statistical returns with a high level of accuracy
- Support financial processes including budget monitoring, procurement and compliance with procedures
- Organise and support meetings including agendas, minutes and follow\-up actions
- Maintain accurate records, administrative systems and contribute to service improvements
- HNC in Secretarial Studies or Business Administration, SVQ Level 3 in Administration or equivalent experience
- Proven experience in a busy administrative or secretarial role with strong knowledge of office systems
- Advanced keyboard and typing skills including audio typing with high accuracy
- Experience using a range of IT systems such as Microsoft Office and electronic patient management systems
- Excellent communication skills with the ability to engage confidently with staff, patients and external partners
- Strong organisational skills with the ability to manage competing priorities and work independently
- Demonstrable experience of supervising or supporting staff alongside a commitment to continuous development
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e\-learning and classroom\-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Assistant Business Support Manager, Vicki Kerr, victoria.kerr@nhs.scot , 0141 277 7475
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work\-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full\-time hours can be accommodated, and where the tenure is listed as *“various”*, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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