Senior Airport Engineer - Dublin Airport
ESP Global Services
Swords
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Senior Airport Engineer
Reporting to: Airport Shift Lead
Location: Dublin Airport (DUB)
Role Purpose
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As a Senior Airport Engineer, you will play a critical role in ensuring the smooth and continuous operation of airport passenger processing systems. You will be the go\-to technical expert on site, resolving complex issues, supporting colleagues, and proactively maintaining systems to deliver a seamless passenger experience.
Key Accountabilities
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- Perform routine, preventative, and corrective maintenance on a wide range of airport passenger processing equipment.
- Respond to incidents and service requests logged by the Global Service Desk, resolving issues within agreed SLAs.
- Troubleshoot and resolve airline host systems, connectivity, and network\-related issues.
- Act as an escalation point for Airport Technicians, ensuring timely resolution of more complex technical problems.
- Maintain clear and consistent communication with colleagues, senior stakeholders, and the Global Service Desk, providing regular progress updates on incidents.
- Provide on\-site support, coaching, and training to Airport SSK Engineers to enhance their technical capability and confidence.
- Proactively identify required spare parts and liaise with the Global Service Desk to support efficient incident resolution.
- Conduct regular floor\-walking and proactive system checks to identify and resolve issues before they impact operations.
- Provide backfill support for the Airport Shift Lead during periods of absence.
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- Minimum 2 years’ experience as an Airport Technician or SSK Engineer.
- Strong working knowledge of Microsoft desktop environments.
- Solid understanding of network protocols, server hardware, and system configurations, or relevant IT qualifications.
- Self\-motivated, adaptable, and eager to learn in a fast\-paced, operational environment.
- Excellent verbal and written communication skills, with the ability to explain technical issues clearly to both technical and non\-technical audiences.
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