Senior Account Manager

We are delighted to be working in partnership with an established market leader in managed communications technology and services. For over 40 years, they’ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account Manager to manage and develop key accounts across their customer base and selectively onboard new clients.

This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio of unique value propositions including innovative new UC products and AI solutions, the Senior Account Manager will participate in the following:

• Act as the primary commercial lead for assigned customers, coordinating internal and external stakeholders to ensure successful delivery, customer satisfaction and sustainable account growth.


• Producing proposals and reports


• Exerting influence to develop revenue and scope of services and associated adoption within customers.


• Identifying expansion opportunities, service improvements and additional value within existing customer accounts


• Liaising with internal resource and third-party resource managing communications and coordinating efforts in support of successful bids and client development strategies.


• Effective planning and reviewing of significant projects and management of change initiatives


• Remaining positive and taking difficult decisions in order to succeed in complex or stressful situations

The successful candidate will have a minimum of 2-3 years of account management experience, working with CCaaS/UCaaS and vendors such as Zoom, 8x8, Five9, Mitel etc. The Account Manager will be used to working with contract values of around £500K, with a proven track record of retaining and securing new business. Solid tenure with previous employers is essential, as well as an analytical and detail-oriented mindset.

As this is primarily a customer facing role, a full driving license and access to a car is essential and you should ideally live within 2 hours of the London area.

This is a fantastic and exciting opportunity for a seasoned sales professional to work as part of a people-first company that holds exceptional staff retention rates and career development opportunities. The role comes with a generous uncapped commission scheme with added bonuses and accelerators once targets are exceeded, as well as a car allowance, private healthcare, flexible working arrangements and many more great benefits. If you’re ambitious, curious and can demonstrate loyalty as an employee, this is your chance to earn, learn and grow your career in a company with pedigree, purpose and potential.

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