Senior Account Manager

Accountabilities

In this role, you will drive the efficiency and effectiveness of account management operations while supporting creator growth, performance tracking, and cross-functional coordination. You will also play a key role in improving communication workflows, analytics systems, and monetization outcomes across the creator ecosystem.

• Build and optimize account management processes to improve communication, tracking, and operational efficiency.


• Gather and analyze creator and agency feedback to identify trends and translate insights into actionable improvements.


• Ensure high standards of creator performance, including content quality, engagement, and promotional consistency.


• Support and enhance creator-driven promotion strategies across multiple social platforms.


• Monitor weekly performance, posting consistency, and campaign delivery across creators.


• Coordinate cross-functional initiatives related to creator tools, analytics, and operational systems.


• Improve and unify creator analytics across internal tools, dashboards, and reporting systems.


• Oversee payout processes to ensure accuracy, transparency, and timely execution.


• Collaborate with product and operations teams to enhance creator-facing tools and workflows.

Requirements
This role requires strong analytical, operational, and interpersonal skills, with the ability to manage complex workflows in a fast-paced, digital-first environment. The ideal candidate combines financial literacy, technical tool proficiency, and strong communication abilities to manage diverse stakeholders and improve performance outcomes.

• Strong proficiency in Excel (advanced formulas, pivot tables, reporting, dashboards) and financial operations tools such as 1C.


• Experience with digital platforms, AI tools, and analytics or visualization systems (e.g., Superset or similar).


• Familiarity with project management and collaboration tools such as Slack, Jira, or internal systems.


• Strong analytical mindset with the ability to interpret data and generate actionable insights.


• Excellent communication skills with strong emotional intelligence and stakeholder management ability.


• Ability to manage multiple priorities and solve operational issues under pressure.


• Strong adaptability to different markets, teams, and working cultures.


• Experience in account management, operations, or creator/partner ecosystems is highly valued.

Benefits

• Fully remote, full-time work opportunity.


• 28 days of annual vacation plus 7 wellness days per year.


• Financial support for professional training, conferences, and learning development.


• Corporate discounts for language learning programs.


• Health-related financial support or reimbursement options.


• Home office or co-working space reimbursement support.


• Employee referral bonuses and internal reward system with redeemable perks.


• Global, flexible, and collaborative work environment.

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