Senior Account Manager

About the role

We’re a tight\-knit team of creative and analytical thinkers, building performance\-first creative systems and partnering with some of the world’s largest brands.

We value great work with talented, innovative \& driven people, making meaningful connections with like\-minded creatives along the way!

We're looking for a Senior Account Manager who owns the full client arc: selling new work, scoping it clearly, onboarding it smoothly, and growing the relationship over time. You'll close inbound deals alongside our founders Dan and David, then stay on as the client's primary point of contact through delivery and beyond.

This isn't a role where sales and account management are separate conversations. Here, they're the same person. That's the point.

What you'll do

• Qualify inbound opportunities and develop SOWs covering pricing, scope, and timeline


• Sell and close deals with executive support from our founders


• Run clean, focused proposal processes with the delivery team


• Lead internal kickoffs, share context and goals, and run client kickoff calls


• Serve as the client's primary contact from onboarding through ongoing work


• Manage expectations, navigate budget conversations, and resolve issues before they escalate


• Identify and close upsell and renewal opportunities that genuinely grow account value


• Protect the delivery team from scope creep while spotting real expansion opportunities


• Keep the CRM clean and revenue forecasts accurate so delivery always knows what's coming


• Align with Project Management on timelines, budgets, and project status


• Communicate SOW and payment schedules to Finance for accurate billing


• Review and present QBR decks to clients each quarter

• Closed revenue and retention: Consistently hitting sales and retention targets through strong client relationships


• Delivery standards: Holding the team to on\-time, on\-budget work that matches the SOW


• Client satisfaction: Clients who feel supported and informed at every stage, leading to repeat business and referrals


• Account growth: Upsells and renewals you've identified, scoped, and closed


• Scope clarity: SOWs that are specific, unambiguous, and aligned with what we can actually deliver


• Finance communication: Clear handoff of billing milestones and payment schedules to the Finance team

• Creative execution or creative strategy (that's the delivery and strategy teams)


• Paid media implementation and optimisation (that's the Paid Media team)


• Vendor and creator sourcing (that's Service Ops and Creator Partnerships)


• Invoicing and payments (that's Finance)

• Unlimited Time Off \& Sick Days


• Flexible hours


• Fully remote (with the possibility to work from anywhere)


• Global pods (meet creatives from all around the world)


• High opportunity for growth!

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