Senior Account Manager

GR8\_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full\-cycle, high\-impact tech designed to scale — from seamless integrations and expert consulting to long\-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000\+ GR8 people across locations and time zones, we don't just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you're a challenger in spirit and a champion in action — join us.

Why this role exists:
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This role exists to protect, stabilize, and scale our high\-value B2B platform partnerships. You'll help us hit our long\-term net revenue retention goals by turning complex iGaming client relationships into predictable, high\-growth revenue streams while ensuring our product roadmap matches real market needs.

What you'll drive:
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Strategy \& Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross\-sell opportunities.


• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.


• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy \& Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8\_TECH teams.


• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.


• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery \& Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.


• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.


• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross\-Team Leadership \& Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client\-facing presentations.


• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

Must\-Have

• 3\+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client\-facing platform role).


• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.


• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.


• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.


• Solid technical literacy—understanding the software development life\-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.


• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).


• Resilience and empathy in communication.


• A strong problem\-solving mindset with the ability to handle unfamiliar tasks or systems.


• Excellent time management skills and ability to prioritize effectively.

Nice\-to\-Have

• Experience training or mentoring junior Account Managers.


• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).


• A strong network of existing operator contacts in the iGaming industry.

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work\-life \& support

• Paid maternity/paternity leave \+ monthly childcare allowance.


• 20\+ vacation days, unlimited sick leave, emergency time off.


• Remote\-first \+ tech support \+ coworking compensation.


• Team events (online/offline/offsite).


• Learning culture with internal courses \+ growth programs.

GR8\_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that's got your back.

FUELLED BY TRUST: we're open, honest, and have each other's backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we're resilient, ready, and always have a plan.

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