Senior Account Manager

SENIOR ACCOUNT MANAGER:
We’re seeking a relationship-driven Senior Account Manager to join a growing, premium hospitality and speciality food business. This is an exciting opportunity for a commercially minded individual with a passion for quality products to manage key client accounts and drive growth. Offering a 9-day fortnight, bonus potential and hybrid working, this role suits someone experienced in account management looking to thrive in a dynamic, fast-paced environment.

SENIOR ACCOUNT MANAGER ROLE:

• Managing and growing a portfolio of wholesale hospitality accounts to drive sales, retention, and long-term partnerships


• Building and maintaining trusted relationships across cafés, restaurants, hotels, and wider hospitality partners as primary contact


• Delivering exceptional end-to-end customer experience, including onboarding, training, equipment setup, and ongoing support


• Identifying and driving growth opportunities through product sales, equipment solutions, training services, and new business development


• Conducting regular customer visits, reviews, and quality audits while monitoring performance, trends, and profitability insights


• Collaborating cross-functionally with training, technical, customer service, and operations teams to resolve issues and ensure seamless delivery


• Managing account administration, including forecasting, reporting, CRM updates, contracts, pricing, and representing the business at events and industry activities

SENIOR ACCOUNT MANAGER ESSENTIALS:

• At least 5 years’ experience in the speciality coffee industry as an Account Manager or similar position


• Sound knowledge of coffee and a hunger to learn more


• Excellent verbal and written communication skills, including a high level of attention to detail


• Admin whiz, problem-solver, spreadsheet-lover!


• Ability to build relationships with colleagues and customers


• Above all, an unwavering commitment to customer service and hospitality

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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