SAP BTP Support Consultant (PL) (m/f/d)

SAP BTP Support Consultant
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We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a supporter. To effectively support our cloud solutions, it’s essential to be curious, hands\-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!

Responsibilities and tasks
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• Gaining a functional understanding of applications (including system landscape, process flows and integrations)


• Deployment \& support of cloud solutions developed by proaxia


• Exploring the issues and diagnosing the problems


• Regular application monitoring, data analysis and reporting


• Creating solutions for clients’ needs

2nd and 3rd Level Support for our clients across different countries

• Your daily routine will include working with our cloud\-based customer service solutions integrated with SAP, overcoming obstacles, collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.

You will get
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• Opportunity to build unique skills and gain hands\-on experience in the SAP ecosystem


• Challenging and interesting work in an international environment \- You will be working with industry experts


• Learning on the go–no pressure to know everything up front; we’ll help you ramp up


• Hybrid workplace (Wrocław)


• Development opportunities in a growing company


• Life insurance \& private medical care


• Possibility to attend dedicated language course


• MyBenefit cafeteria platform

Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.

Your Profile
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• Business background and not afraid to get hands\-on with technical stuff


• Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used


• Eager to explore and learn new systems and workflows


• Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed


• Open mind and focus on excellent customer service


• Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients


• Accuracy and attention to details


• Fluent in Polish and English, spoken and written


• Communicative German


• Knowledge/ experience in IT


• Willing to cooperate, put business language into technical language \& develop solutions with the clients


• Experience with any of SAP systems is an additional asset

Did we catch your interest?

We're looking forward to seeing your application.

Please find more information about proaxia at: www.proaxia\-consulting.com

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