SAP BTP Support Consultant (PL) (m/f/d)
SAP BTP Support Consultant
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We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a supporter. To effectively support our cloud solutions, it’s essential to be curious, hands\-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!
Responsibilities and tasks
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- Gaining a functional understanding of applications (including system landscape, process flows and integrations)
- Deployment \& support of cloud solutions developed by proaxia
- Exploring the issues and diagnosing the problems
- Regular application monitoring, data analysis and reporting
- Creating solutions for clients’ needs
- Your daily routine will include working with our cloud\-based customer service solutions integrated with SAP, overcoming obstacles, collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.
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- Opportunity to build unique skills and gain hands\-on experience in the SAP ecosystem
- Challenging and interesting work in an international environment \- You will be working with industry experts
- Learning on the go–no pressure to know everything up front; we’ll help you ramp up
- Hybrid workplace (Wrocław)
- Development opportunities in a growing company
- Life insurance \& private medical care
- Possibility to attend dedicated language course
- MyBenefit cafeteria platform
Your Profile
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- Business background and not afraid to get hands\-on with technical stuff
- Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used
- Eager to explore and learn new systems and workflows
- Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed
- Open mind and focus on excellent customer service
- Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients
- Accuracy and attention to details
- Fluent in Polish and English, spoken and written
- Communicative German
- Knowledge/ experience in IT
- Willing to cooperate, put business language into technical language \& develop solutions with the clients
- Experience with any of SAP systems is an additional asset
We're looking forward to seeing your application.
Please find more information about proaxia at: www.proaxia\-consulting.com
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