Salesforce Support Analyst

We are looking for a Salesforce Support Analyst in Lisbon or Porto who's eager to embark on an exciting new opportunity! Apply here \<endereço ocultado\>

About KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in\-house specialists \- our People Experience Partners \- to guide them through our journey with us.

What is this challenge about:

• Provide timely and effective technical support for Salesforce\-related issues through email, ticketing systems, phone, or other support channels.


• Diagnose, troubleshoot, and resolve Salesforce issues, including user access, configuration, and data integrity problems.


• Escalate complex technical issues to L3 support teams when necessary, ensuring clear documentation and context.


• Document support requests, issue resolutions, and user feedback in the ticketing system.


• Maintain and update documentation related to support processes and business definitions.


• Support user management activities, including user creation, deactivation, profiles, and permission sets.


• Monitor Salesforce system performance and identify opportunities for improvement.


• Create, troubleshoot, and maintain Salesforce Flows, Approval Processes, and Sharing Rules.


• Develop and deliver basic training materials to support user adoption and best practices.


• Assist users in effectively utilizing Salesforce for daily operational activities.


• Create and maintain Salesforce reports and dashboards to support business insights and performance tracking.


• Gather user feedback to identify opportunities for platform enhancements and usability improvements.


• Collaborate closely with CRM and business teams to support ongoing platform improvements and business requirements.

What we are looking for:

• \+3 years of experience in a Salesforce Support Analyst role or similar CRM support environment.


• Strong experience troubleshooting and resolving common Salesforce platform issues.


• Solid knowledge of Salesforce standard objects and core functionalities.


• Experience with Salesforce administration activities, including user and permission management.


• Hands\-on experience with Salesforce Flows, Approval Processes, and Sharing Rules.


• Strong analytical and problem\-solving skills with high attention to detail.


• Excellent written and verbal communication skills, with the ability to explain technical concepts to non\-technical users.


• Ability to prioritize and manage multiple tasks in a fast\-paced environment.


• Customer\-oriented mindset with a strong focus on service quality.


• Ability to work independently and collaboratively within cross\-functional teams.


• Living in Lisbon or Porto (hybrid role)


• Fluent level of English.

What we offer

• A project that matches your skills and ambitions, as well as your preferences for working policies and culture.


• A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.


• An empowering and respectful work culture enriched with social and learning events.


• A People Experience Partner specially assigned to you \- your go\-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work\-life balance at KWAN.


• A relocation package and visa sponsorship for all our international hires.

“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”

• Luis Caldeira, DevOps @ KWAN

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/513631/salesforce\-support\-analyst

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