Salesforce CPQ Business Analyst

Accountabilities:

• Collaborate with clients and end users to gather, analyze, and document business requirements related to Salesforce CPQ and CRM solutions.


• Develop detailed user stories, business process flows, and functional specifications to support solution design and implementation.


• Work closely with cross-functional teams to design scalable and effective Salesforce-based solutions aligned with business objectives.


• Configure Salesforce CPQ and other Salesforce cloud products, including workflows, automation tools, and business process enhancements.


• Support solution testing activities by collaborating with developers and stakeholders to validate functionality and ensure requirements are met.


• Participate in client-facing activities such as discovery workshops, solution demonstrations, user acceptance testing sessions, and end-user training.


• Evaluate and recommend new technologies, frameworks, and process improvements to enhance existing Salesforce solutions and project delivery.


• Manage multiple project priorities while ensuring timely and high-quality delivery across engagements.

Requirements

• Minimum 6 years of experience in IT, with strong exposure to Salesforce CRM environments.


• Proven hands-on experience with Salesforce CPQ, including implementation involvement in at least one to two projects.


• Strong understanding of Salesforce configuration, workflows, automation tools, and business process optimization.


• Experience working with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud solutions.


• Hands-on expertise with Salesforce automation tools such as Workflow Rules, Process Builder, and Flows.


• Ability to gather and translate business requirements into scalable technical and functional solutions.


• Experience supporting user acceptance testing and conducting end-user training sessions.


• Salesforce certifications are considered an advantage.


• Basic coding or development knowledge is a plus, though not mandatory.


• Strong project management and organizational skills with the ability to handle multiple projects simultaneously.


• Excellent communication and stakeholder management skills, with the ability to interact effectively across all levels of an organization.

• Fully remote work opportunity with long-term project engagement.


• Exposure to innovative Salesforce implementation and transformation projects.


• Opportunity to collaborate with highly skilled consultants, analysts, and technical teams.


• Flexible and dynamic work environment focused on professional growth.


• Involvement in diverse client projects across multiple industries.


• Opportunity to expand expertise across Salesforce CPQ and cloud technologies.


• Supportive and collaborative team culture.


• Competitive contract compensation based on experience and expertise.

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